Jean Tuck
Franklin,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Liability auto insurance adjuster
Trexis Insurance
12.2022 - 12.2023
- Handle all incoming claims for insured, claimant and all other parties
- Work closely with appraisers on scheduling appointments and sending estimates to body shop
- Handle making all payments to body shops, insured, claimants and other insurance companies
- Handle subrogation demands and payments
- Handle making property damage payments
- Handle making bodily injury and rental payments
- Handle attorney documents and sending all documents to the correct department
- Ordered police reports
- Made liability decision for all claims
- Handle denials for the claims and notifying all parties
- Worked closely with management, insured, claimants, appraisers, body shops and all other departments with claims from beginning to end.
Scheduling Coordinator
Advance Foot and Ankle
07.2021 - 12.2022
- Handle incoming calls to assist patients with scheduling their appointments and other requests
- Sent messages to the doctors and medical assistant for all patients requests
- Assists medical facilities and patient with sending necessary documents
- Worked closely with the doctors, medical assistant and all other staff regarding patients needs.
Onboarding Specialist
Wesley Financial Group
02.2020 - 07.2021
- Handle incoming and outbound calls to assist clients with the Onboarding process
- Assists clients with filling out necessary paperwork
- Assists clients with sending necessary documents
- Created cases when necessary
- Worked closely with management with new processes.
Customer Service
National Pen Company
08.2019 - 02.2020
- Handles incoming calls, and inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Complete supporting paperwork and data entry as required
- Worked closely with management to inform of recurring issues.
Insurance Verification Specialist
PASI-CHS
03.2013 - 09.2018
- Verified coverage with Federal Government, State, and Commercial Insurance companies
- Coordinated patient data collection with various external referral sources
- Maintained and updated insurance information for all patient files
- Troubleshoot and resolved denials for claims for appeals to insured payment.
Customer Service
United Healthcare
10.2008 - 02.2013
- Answered customer phone calls answering questions and offering services
- Address coordination of benefits issues with patient
- Assisted customers in filing claims as well as making and receiving payments
- Entered customer service notes into customer files after any contact for future reference.
Education
GED -
Halifax Community College
09.1992
Skills
Excellent Customer Service Skills
Knowledge of HIPAA and OSHA policies
Outstanding abilities in working as part of a professional team
Time management
Excellent active listening skills
Proficiency in Microsoft Software
Experience in multiple systems including: Facs, HMS, Artive, Meditech, etc
Accomplishments
- Maintained a consistent closing ratio of 100%.
Timeline
Liability auto insurance adjuster
Trexis Insurance
12.2022 - 12.2023
Scheduling Coordinator
Advance Foot and Ankle
07.2021 - 12.2022
Onboarding Specialist
Wesley Financial Group
02.2020 - 07.2021
Customer Service
National Pen Company
08.2019 - 02.2020
Insurance Verification Specialist
PASI-CHS
03.2013 - 09.2018
Customer Service
United Healthcare
10.2008 - 02.2013
GED -
Halifax Community College
Similar Profiles
Sylvia BuchananSylvia Buchanan
Insurance Underwriter at Alfa Insurance DBA as Trexis InsuranceInsurance Underwriter at Alfa Insurance DBA as Trexis Insurance
Ivanna ChamblinIvanna Chamblin
Inside Claims Adjuster at Trexis InsuranceInside Claims Adjuster at Trexis Insurance
Cristy ButlerCristy Butler
Application Support Manager at Trexis InsuranceApplication Support Manager at Trexis Insurance