Jeana Mercer
Scottsdale,AZ
Summary
I am a sales and customer service professional with 13 years in the multi-family housing and residential industry, known for creating outstanding resident and guest experiences through empathy, professionalism, and clear communication. I have a proven track record of building collaborative, accountable, and high-performing teams that drive operational success, strong results, and positive community impact. I am looking for an opportunity with an organization that shares my values, prioritizes community and engagement, and where I can apply my experience to deliver results while continuing to grow personally and professionally.
Overview
9
9
years of professional experience
Work History
Community Manager
Avenue5 Residential
Phoenix, AZ
10.2025 - Current
- Oversee daily operations of a 237-unit community under third-party management, leading a six-person team to drive operational excellence, client satisfaction, and property performance.
- Analyze occupancy, leasing velocity, renewals, and delinquency to improve revenue stability and resident retention.
- Manage budgets, payroll, and expenses to meet financial goals, while building resident relationships, overseeing maintenance and unit turns, responding to emergencies, and aligning all operations with owner objectives.
Resident Relations Manager
Sherman Residential
Phoenix, AZ
07.2025 - 10.2025
- Managed the same 237-unit community under Sherman Residential prior to third-party management, leading a team to drive operational excellence, enhance resident satisfaction, and optimize overall financial and property performance.
Community Manager
Baron Property Services
Scottsdale, AZ
12.2016 - 07.2025
- Promoted from Leasing Consultant to Assistant Manager and Community Manager (2020–2025), leading a seven-person team at a 360-unit community while overseeing multi-site operations across Class A and Class C assets, including dual sites, lease-ups, renovations, and stabilized communities. Earned AMA recognition for team development, operational excellence, and strong property performance with high resident satisfaction.
Education
GENERAL EDUCATION DEGREE -
Rio Salado Community College
Tempe, AZSkills
- Team Leadership & Development
- Relationship Building & Collaboration
- Strategic Planning & Decision Making
- Culture & Accountability
- Operational Excellence
- Mentorship & Talent Growth
- Results Delivery
- Professionalism & Integrity
Timeline
Community Manager
Avenue5 Residential
10.2025 - Current
Resident Relations Manager
Sherman Residential
07.2025 - 10.2025
Community Manager
Baron Property Services
12.2016 - 07.2025
GENERAL EDUCATION DEGREE -
Rio Salado Community College