Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarah Hyacinth

Vancouver,WA

Summary

Experienced Property Management Professional with 5 years in the industry, including 3+ years in management roles. Proven track record in overseeing large communities, enhancing resident satisfaction, driving occupancy, and leading high-performing teams. Skilled in marketing, budgeting, and ensuring operational excellence.

Overview

5
5
years of professional experience

Work History

Community Manager

The Reserve, IDM Companies
02.2024 - Current
  • Manage daily operations of a 522-unit community, including maintenance, leasing, and administrative functions.
  • Supervised a team of 10, including leasing consultants and maintenance staff, ensuring high performance and team engagement.
  • Drove marketing initiatives, resulting in increased occupancy and retention rates.
  • Created and adhered to financial expectations, managing budgets to maximize income and control expenses.
  • Anticipated community needs to maintain curb appeal and a positive living environment.
  • Nominated for Community Manager of the Year for Ace Awards.

Community Manager

Highland Crossing, IDM Companies
01.2023 - 05.2024
  • Led day-to-day operations of a 332-unit property, overseeing all leasing, maintenance, and administrative activities.
  • Developed and executed strategies to meet financial goals, including budget management and forecasting.
  • Promoted a positive community atmosphere through resident engagement and effective conflict resolution.
  • Successfully managed both Highland Crossing and The Reserve from February to May 2024, overseeing a total of 854 units.

Assistant Community Manager

The Reserve, IDM Companies
01.2021 - 12.2022
  • Managed delinquency for current and past residents, issuing notices and resolving late rent issues.
  • Created final move-out statements and handled resident concerns with escalation when necessary.
  • Assisted in managing a leasing team of three consultants and contributed to day-to-day operations and marketing efforts.
  • Nominated for Assistant Manager of the Year for Ace Awards in 2022.

Leasing Consultant

Alpine Meadows, Tokola Properties
11.2019 - 12.2020
  • Demonstrated strong sales skills and knowledge of market conditions to lease apartment homes.
  • Assisted with administrative tasks, including application processing and email management.
  • Developed strong rapport with residents and prospective tenants.
  • Provided exceptional customer service, handling applications, emails, and phone inquiries.
  • Created training materials on invoicing, lease auditing, and closing tactics.
  • Promoted from Leasing Consultant to Assistant Community Manager after six months.

Education

High School Diploma -

Glencoe High School
Hillsboro, OR

Skills

  • Property Operations Management
  • Team Leadership & Development
  • Budgeting & Financial Management
  • Marketing & Lease Administration
  • Customer Service Excellence
  • Conflict Resolution
  • Vendor Relations
  • Entrata Property Management Software

Accomplishments

  • IDM CARES Program: Participated in multiple volunteer events.
  • IDM Job Fair Events: Assisted in filling four positions across the portfolio.
  • Ridgefield Color Run (March 2024): Actively participated in IDM-sponsored events.
  • Vancouver Annual Eastside Community Picnic & National Night Out (August 2023 & 2024): Engaged in community-building events to foster positive relationships.

Timeline

Community Manager

The Reserve, IDM Companies
02.2024 - Current

Community Manager

Highland Crossing, IDM Companies
01.2023 - 05.2024

Assistant Community Manager

The Reserve, IDM Companies
01.2021 - 12.2022

Leasing Consultant

Alpine Meadows, Tokola Properties
11.2019 - 12.2020

High School Diploma -

Glencoe High School

Similar Profiles

CREATE PROFILE
Sarah Hyacinth