Bonnie Stevens
San Antonio,TX
Summary
Highly organized and customer-focused Property Management professional with over 17 years of experience overseeing residential and commercial properties. Adept at strategically directing capital projects, fostering profitable vendor relationships, and ensuring compliance while achieving exceptional occupancy rates and income growth. With a background spanning property management, accounting, and leadership roles, adept at driving financial efficiency, operational success, and fostering enduring client relationships.
Overview
16
16
years of professional experience
Work History
HOA Community Manager
AAM
08.2025 - Current
- Developed and implemented community engagement strategies to enhance member satisfaction.
- Coordinated events and activities that fostered collaboration and strengthened community relationships.
- Managed online platforms to facilitate communication and resource sharing among community members.
- Analyzed feedback from members to drive continuous improvement in community initiatives.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Coordinated events and activities to foster community relationships and involvement.
- Collaborated with cross-functional teams to execute strategic plans for community development projects.
Property Management
PEM Management, Citadel at Westpoint
01.2024 - 01.2025
- Manage 282 units, directing property operations to ensure exceptional tenant experiences and owner expectations
- Facilitate weekly meetings with property ownership to review performance and strategy.
- Direct capital investments projects, maintaining quality, budget, and schedule compliance.
- Drive occupancy growth while effectively managing and reducing tenant delinquencies.
- Carry out comprehensive market research and implement strategies that improve revenue through greater accuracy and timeliness.
- Managed vendor relationships and negotiated contracts to ensure cost-effective services, while leading the planning and execution of 12 capital expenditure projects from inception to completion.
- Develop and execute marketing strategies to attract new residents and maintain high occupancy levels.
- Facilitated employee orientation and training sessions, conducted regular formal and informal performance evaluations, reviewed and approved timesheets, and provided guidance to on-site staff regarding employee procedures and policies.
- Conducts regular property inspections to ensure quality standards are met and to identify areas for improvement.
- Reviews maintenance repairs and checks available units for readiness. Inspects recently vacated units to evaluate necessary repairs and replacements.
Property Manager
Foresight Management, The Jacksons
01.2023 - 01.2024
- Manage 135 units, overseeing operations and ensuring tenant satisfaction and property standards.
- Successfully reduced delinquency by 65% through effective rent collection and tenant communication.
- Conducted weekly meetings with owners to present comprehensive reports on occupancy rates and financial performance.
- Conducted multiple projects to improve the property while maintaining the budget expectations.
Property Manager
Hayman Company, Biltmore Park
01.2021 - 01.2023
- Oversaw financial management for a 263-unit property with a team of 7 staff members in central San Antonio. Successfully executed 24 renovation projects, maintaining an occupancy rate exceeding 95% consistently and achieving a 20% reduction in delinquency within a swift 4-month timeframe.
- Directed and managed all capital expenditure projects, including the oversight of 24 renovations. Effectively boosted income by 60% through strategic initiatives such as adding parking spaces, implementing building improvements, and renegotiating contracts.
- Handled comprehensive payroll management for all employees, ensuring accuracy and timeliness in disbursements.
- Conducted thorough market surveys and implemented revenue-enhancing strategies based on findings.
- Led weekly pricing assessments and made informed decisions to optimize pricing strategies for enhanced profitability.
- Generated and analyzed revenue analytics reports, providing valuable insights for informed decision-making.
- Conducted performance evaluations for both employees and property, ensuring operational efficiency and excellence.
- Managed monthly invoicing processes, accruals, reclassifications, and lease renewals, ensuring financial accuracy.
Assistant Manager
Allied-Orion Group
01.2020 - 01.2021
- Collaborated in the management of a diverse portfolio encompassing The Flats at Big Tex, Watermark, and MSouth luxury properties, totaling 805 accounts including commercial and former resident accounts. Assisted in overseeing a staff of 10 across 338 units in downtown San Antonio, incorporating 2 rental spaces. Successfully led a management transition, swiftly increasing occupancy by 20% within 90 days, with a projection to stabilize at 95% in the next 30 days.
- Orchestrated a remarkable 84% income surge with a zero-delinquency rate, outperforming budgeted occupancy by 5% and maintaining a favorable expense trend year-to-date.
- Actively engaged with design teams to oversee 75 corporate units, emphasizing A+ customer service, exceptional resident retention, and efficient management of landscaping and curb appeal.
- Managed comprehensive accounting operations, including invoicing, rent collections, delinquency resolution, and lease renewals for a total of 807 units while co-managing 338 units.
- Assisted in overseeing all commercial/restaurants operations within the property portfolio.
- Conducted portfolio analyses and generated detailed reports to facilitate informed decision-making.
- Administered vendor contracts, negotiating agreements for optimal terms and performance.
- Executed timely processing of invoices and meticulously managed reclassifications, accruals, and property budgets.
- Facilitated payroll processing for employees at The Flats at Big Tex, maintaining accuracy and timeliness.
- Played a pivotal role in resident and client retention efforts, fostering lasting relationships.
- Actively participated in corporate tours and visits, showcasing property offerings and capabilities.
Account & Business Manager
Trinity Property Consultants
01.2018 - 01.2020
Realtor
Coldwell Banker, D’Ann Harper Realtors
01.2016 - 01.2018
Assistant Manager
Management Support-Lease Up
01.2010 - 01.2016
Skills
- Property Operations Management
- Tenant Relations & Retention
- Problem Solving & Conflict Resolution
- Revenue Enhancement Strategies
- Market Analysis & Trend Awareness
- Financial Reporting, Management and budgeting
Timeline
HOA Community Manager
AAM
08.2025 - Current
Property Management
PEM Management, Citadel at Westpoint
01.2024 - 01.2025
Property Manager
Foresight Management, The Jacksons
01.2023 - 01.2024
Property Manager
Hayman Company, Biltmore Park
01.2021 - 01.2023
Assistant Manager
Allied-Orion Group
01.2020 - 01.2021
Account & Business Manager
Trinity Property Consultants
01.2018 - 01.2020
Realtor
Coldwell Banker, D’Ann Harper Realtors
01.2016 - 01.2018
Assistant Manager
Management Support-Lease Up
01.2010 - 01.2016