Jeanalene Mixon

Customer Service

-Proactively engage and make a connection with customers.

- Asking questions and listening to customer's needs.

- Directing customers to merchandise.

- Provide premier customer service

- Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

Organization

- Maintaining store appearance.

Sales

- Cross-selling products and knowing layout of the store.

- Make suggestions to customer on latest trends and current promotions based on customer's individual needs.

- Upselling products

- Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.

- Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.

- Completing various forms of paperwork, reports, and reconciliation

Inventory

- Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)

- Responsible for the security of cash, fixed assets and merchandise inventory.

- Providing direction on assignments including prioritizing projects/tasks, managing merchandise and inventory.

Dependability

- Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

Customer Service

-Provide customer service.

Administrative Task

-Complete daily administrative tasks, such as sales and return transactions using the point of sales system.

Merchandise

-Provide merchandise for military members and their families. Special ordering seeked out merchandise through private vendors. Responsible for stocking, setting planograms, and price changes.

Training

-Taking advantage of training opportunities to develop service and sales skills, and training others on operating standards and procedures.

Safety

-Adhere to safety regulations and standards, and report any workplace hazards or injuries to upper management.