Jeanan Smith
Beeville,TX
Summary
Reliable School Cafeteria Worker known for high productivity and efficiency in task completion. Possess specialized skills in meal preparation, food safety compliance, and inventory management. Excel in time management, teamwork, and communication, ensuring smooth operations in fast-paced environments.
Overview
24
24
years of professional experience
Work History
School Cafeteria Worker
Skidmore Tynan Elementary
Skidmore, Texas
09.2017 - Current
- Prepared nutritious meals following school dietary guidelines.
- Served food to students in a friendly and efficient manner.
- Maintained cleanliness of kitchen and dining areas throughout service.
- Provided customer service to students, faculty, staff, and visitors in an efficient manner.
- Operated cash registers for student meal purchases.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Effectively multitasked within fast-paced environment.
- Resolved guest complaints to maintain complete customer satisfaction.
Customer Service Specialist
JC Penny Co
Victoria, Texas
05.2020 - 01.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained comprehensive product knowledge for effective customer support.
- Provided training and guidance to new staff on service protocols.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Addressed customer questions and concerns regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
- Opened, closed and ran POS.
- Trained new hires on POS.
Assistant Manager
Hot Topic
Victoria, Texas
02.2004 - 10.2006
- Assisted in managing daily store operations and staff scheduling.
- Coordinated training sessions for new employees on customer service standards.
- Supported inventory management by conducting regular stock checks and audits.
- Facilitated communication between store management and team members for effective operations.
- Resolved customer inquiries and issues to ensure a positive shopping experience.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supervisor
Old Navy
Victoria, Texas
01.2002 - 02.2004
- Supervised daily operations to ensure efficient workflow and team productivity.
- Trained new staff on company policies and operational procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies and procedures.
- Helped customers at POS and trained new employees.
- Made sure customers were taking care of in a timely manner and help with returns or any other issues customers had.
Education
Some College (No Degree) -
Coastal Bend College
Beeville, TXSkills
- Meal preparation
- Dietary compliance
- Point of sale operation
- Kitchen sanitation
- Staff training
- Conflict resolution
- Team supervision
- Effective communication
- Time management
- Attention to detail
- Reliability and punctuality
- Customer service excellence
- Performance improvement
Timeline
Customer Service Specialist
JC Penny Co
05.2020 - 01.2022
School Cafeteria Worker
Skidmore Tynan Elementary
09.2017 - Current
Assistant Manager
Hot Topic
02.2004 - 10.2006
Supervisor
Old Navy
01.2002 - 02.2004
Some College (No Degree) -
Coastal Bend College