Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jean Bernard Bayard

Salt Lake City,UT

Summary

Talented professional, knowledgeable leader and dedicated problem solver. Brings over 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, events and programs.

Overview

16
16
years of professional experience

Work History

Manager in Training

Encore Global
02.2022 - 08.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Handled day-to-day over 50 client questions via telephone or email.

Event Coordinator

Ministry Of Culture & Communication
10.2015 - 12.2020
  • Managed government convention center providing all logistics for communication, catering, security, audio-visual, etc.
  • Established team priorities, maintained schedules and monitored performance.
  • Built strong relationships with key industry players, expanding business reach through referrals and strategic partnerships.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Manage events with more than 5000 attendees per day.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.

Travel Consultant

Tour Haiti
03.2007 - 12.2020
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Managed over 50 customer calls per day to increase sales by 10%.

Education

Certificate - Travel Agent

Archer Travel
USA
03.2023

Certificate - Leadership, Youth And Civic Activism

US State Dept. Intl. Visitor Leadership Program
USA
06.2018

Associate of Arts - Film Production

Cine Institute
HAITI
07.2011

Associate of Arts - Audio Visual Technologie Management

CIFAP,International School For Audio-Visual & Tech
France

Certificate - Results-Based Management (RBM)

Save The Children Canada

Management of Nonprofit Organizations (NPOs)

Save The Children Canada

Planning And Setting Up of Small And Medium Enterp

Save The Children Canada

Skills

  • Staff Leadership Conflict resolution
  • Customer service
  • Operations Support
  • Technical A/V Skills
  • Analytical thinking
  • Project management
  • Effective communication

Languages

French
Native or Bilingual
English
Full Professional
Haiti Creole
Native or Bilingual
Spanish
Professional Working

Timeline

Manager in Training

Encore Global
02.2022 - 08.2023

Event Coordinator

Ministry Of Culture & Communication
10.2015 - 12.2020

Travel Consultant

Tour Haiti
03.2007 - 12.2020

Certificate - Travel Agent

Archer Travel

Certificate - Leadership, Youth And Civic Activism

US State Dept. Intl. Visitor Leadership Program

Associate of Arts - Film Production

Cine Institute

Associate of Arts - Audio Visual Technologie Management

CIFAP,International School For Audio-Visual & Tech

Certificate - Results-Based Management (RBM)

Save The Children Canada

Management of Nonprofit Organizations (NPOs)

Save The Children Canada

Planning And Setting Up of Small And Medium Enterp

Save The Children Canada
Jean Bernard Bayard