Talented professional, knowledgeable leader and dedicated problem solver. Brings over 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, events and programs.
Overview
16
16
years of professional experience
Work History
Manager in Training
Encore Global
02.2022 - 08.2023
Enhanced team performance by implementing effective training strategies and management techniques.
Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Assisted with onboarding of new employees by providing training and development resources.
Handled day-to-day over 50 client questions via telephone or email.
Event Coordinator
Ministry Of Culture & Communication
10.2015 - 12.2020
Managed government convention center providing all logistics for communication, catering, security, audio-visual, etc.
Established team priorities, maintained schedules and monitored performance.
Built strong relationships with key industry players, expanding business reach through referrals and strategic partnerships.
Developed creative marketing materials that generated interest and boosted event attendance.
Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Manage events with more than 5000 attendees per day.
Managed event logistics and operations.
Managed administrative logistics of events planning, event booking, and event promotions.
Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Travel Consultant
Tour Haiti
03.2007 - 12.2020
Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
Built strong relationships with clients through exceptional communication and personalized service.
Managed over 50 customer calls per day to increase sales by 10%.
Education
Certificate - Travel Agent
Archer Travel
USA
03.2023
Certificate - Leadership, Youth And Civic Activism
US State Dept. Intl. Visitor Leadership Program
USA
06.2018
Associate of Arts - Film Production
Cine Institute
HAITI
07.2011
Associate of Arts - Audio Visual Technologie Management
CIFAP,International School For Audio-Visual & Tech
France
Certificate - Results-Based Management (RBM)
Save The Children Canada
Management of Nonprofit Organizations (NPOs)
Save The Children Canada
Planning And Setting Up of Small And Medium Enterp
Save The Children Canada
Skills
Staff Leadership Conflict resolution
Customer service
Operations Support
Technical A/V Skills
Analytical thinking
Project management
Effective communication
Languages
French
Native or Bilingual
English
Full Professional
Haiti Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Manager in Training
Encore Global
02.2022 - 08.2023
Event Coordinator
Ministry Of Culture & Communication
10.2015 - 12.2020
Travel Consultant
Tour Haiti
03.2007 - 12.2020
Certificate - Travel Agent
Archer Travel
Certificate - Leadership, Youth And Civic Activism
US State Dept. Intl. Visitor Leadership Program
Associate of Arts - Film Production
Cine Institute
Associate of Arts - Audio Visual Technologie Management
CIFAP,International School For Audio-Visual & Tech
Certificate - Results-Based Management (RBM)
Save The Children Canada
Management of Nonprofit Organizations (NPOs)
Save The Children Canada
Planning And Setting Up of Small And Medium Enterp