Jean Carlos Cuberos
Coral Springs,FL
Summary
Dynamic Driver Manager with a proven track record at Last Link LLC, enhancing customer satisfaction and optimizing logistics through effective route management and driver training. Skilled in conflict resolution and fostering strong relationships, I consistently improved driver performance and safety, ensuring timely deliveries and exceptional service.
Overview
8
8
years of professional experience
Work History
Driver Manager
Last Link Llc ( Fedex Ground )
Fort Lauderdale, FL
02.2025 - Current
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
Claims Adjuster
Home Safe Claims Llc
Fort Lauderdale, FL
09.2022 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Answered customer questions regarding deductibles.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
Driver
Globalex Llc
Pompano Beach, FL
05.2017 - 09.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Education
Instituto Universitario Carlos Soublette
Maracay - Venezuela 11-2008
High School Diploma -
Julio Morales Lara
Maracay- Venezuela 07-1999
Skills
- Customer service
- Strong leadership qualities
- Empathy and patience
- Active listening
- Effective communication
- Reconciliation
- Logistics coordination experience
- Driver scheduling
- Conflict resolution techniques
- Delivery scheduling
- Route management
- Driver training
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Driver Manager
Last Link Llc ( Fedex Ground )
02.2025 - Current
Claims Adjuster
Home Safe Claims Llc
09.2022 - Current
Driver
Globalex Llc
05.2017 - 09.2025
Instituto Universitario Carlos Soublette
High School Diploma -
Julio Morales Lara