Jeancarlos Oviedo
Miami,FL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Xpress Global Systems, LLC
07.2021 - Current
- Serve as primary transportation resource for dock operations supervisors when critical decisions must be made
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Communicate daily with Transportation Manager
- Communicate and coordinate within operations, billing and other teams to accomplish the work required
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Ensure all necessary dispatch information is entered into AS400 system in a timely fashion.
- Direct the dispatch of drivers/carriers from multiple origins.
- Review system data for accuracy
- Direct and supervise hourly linehaul staff to ensure the linehaul plan is executed effectively
Front Desk Supervisor
First Residential Services, Continuum South Tower Miami Beach
01.2017 - 07.2021
- Demonstrate excellent customer service, communication and time management skills
- Monitors Emergency Response System
- Greet and direct Residents, guests and invitees
- Monitor and control Electronic Security Control Systems
- Respond to emergency situations in a timely and efficient manner
- Monitor and control access to the building
- Maintain daily log, records and forms
- Resolve and follow-up on all complaints/issues
- Maintain a safe and secure environment throughout the building/property(s).
- Scheduled and assigned daily work and activities for team members.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Administrative Assistant
FirstService Residential
02.2016 - 01.2017
- Coordinate collection and preparation of operating reports, such as time-and-attendance records, terminations and new hires
- Ensure that the telephone is answered properly, and messages are handled courteously, accurately and in a timely manner
- Initiate preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager’s review and approval
- Maintain, update and coordinate resident information in computer database at a minimum on a monthly basis
- Sets up meetings for Board Approval process
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
05.2016
Skills
- Database Maintenance
- Voice over Internet Protocol (VoIP)
- Organizational Structuring
- Technical Support
- Phone Call Answering
- Office Management
- Self Starter
- Bookkeeping
- File Management
- Strategic Planning
- Excellent Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Xpress Global Systems, LLC
07.2021 - Current
Front Desk Supervisor
First Residential Services, Continuum South Tower Miami Beach
01.2017 - 07.2021
Administrative Assistant
FirstService Residential
02.2016 - 01.2017
Associate of Arts - Business Administration And Management
Miami Dade College
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