Jean Claude Bisetsa
Austin,United States
Summary
Adept in customer care and healthcare assistance, I enhanced customer service ratings at Applied Materials by implementing quality controls and streamlining processes. My proactive approach and commitment to excellence led to significant improvements in efficiency and customer satisfaction, showcasing my ability to adapt and excel in dynamic environments. Skilled in both team collaboration and individual problem-solving, I consistently achieve and surpass goals.
Overview
8
8
years of professional experience
Work History
Customer Care
Applied Materials
Austin
02.2018 - Current
- Improved overall manufacturing customer service ratings through consistent attention to detail and commitment to excellent customer care.
- Provided exceptional customer care, leading to an increase in positive customer feedback scores and overall satisfaction ratings.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for Claims Customer Care Associates.
- Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
- Resolved issues quickly, maintaining a strong reputation for excellent customer care among VIP guests.
- Streamlined the customer care process for increased efficiency and faster response times.
- Implemented quality control measures that reduced errors in the customer care process, leading to improved efficiency among team members.
Direct Support Professional
Herman Hospital
Austin, TX
03.2018 - 04.2019
- Collaborated with team members to develop strategic initiatives for expanding the company''s client base and market presence.
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity.
- Served as a trusted advisor to both candidates and clients by providing guidance on job search strategies, interview preparation, and career development planning.
- Coordinated job fairs and recruitment events to attract a diverse pool of candidates for various positions.
- Consistently exceeded performance targets related to candidate placements, client satisfaction ratings, and revenue generation goals set by leadership team members.
- Built strong relationships with hiring managers to better understand their staffing needs and deliver tailored solutions.
- Supported clients during periods of high staff turnover or seasonal demand fluctuations by quickly identifying qualified temporary workers who could fill critical gaps within their teams.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Direct Support Professional
Austin Oak Hospital
Austin, TX
08.2016 - 03.2017
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Education
Accounting
College D'espoir Gasogi
Kigali Rwanda 10.2010
Skills
- Customer care
- Home Healthcare Assistance
- Mental healthcare assistance
Languages
French
Native or Bilingual
Timeline
Direct Support Professional
Herman Hospital
03.2018 - 04.2019
Customer Care
Applied Materials
02.2018 - Current
Direct Support Professional
Austin Oak Hospital
08.2016 - 03.2017
Accounting
College D'espoir Gasogi