Jeandiel Ocasio-Arroyo
Waffle House
Orlando,FL
3
Languages
4
years of professional experience
Welcoming worker with bountiful Customer Service experience across Cashiering and Serving. Adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Work History
Server
2 Months- Provide exceptional customer service by promptly addressing guest inquiries and needs.
- Maintain cleanliness and organization of dining area to support guest experience.
- Write down orders, call out orders, and price orders by hand.
- Ensure correct itemization and math before inputting into POS system for final charge.
- Collaborate with kitchen staff to ensure efficient meal preparation and appropriate presentation.
- Adapt to high-pressure situations during peak hours while maintaining service quality.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Cashier
6 Months- Processed customer transactions efficiently using point-of-sale systems.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Addressed customer complaints with empathy and professionalism promptly, improving service quality and retention rates.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints promptly, improving service quality and retention rates.
- Handled customer orders efficiently at the point-of-sale and accurately handled payment transactions.
- Implemented best practices for cash handling to minimize discrepancies and errors.
- Welcomed customers by providing helpful product information to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
Front of House Team Member (FOH Team Member)
5 Months- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Operated point-of-sale system accurately, processing transactions and managing cash handling effectively.
- Collaborated with team members to ensure efficient food preparation and timely order delivery.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Education
Bachelor of Arts - Communications
- 3.4 GPA
High School Diploma - General High School Curriculum
- 3.6 GPA
Skills
Cash handling
Order accuracy
Customer service
Guest engagement
Guest relations
Complaint handling
Client satisfaction
Team collaboration
Dependability
Patience and composure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Ability Summary
Skilled in customer service and care, as well as busy environments and managing a cash register. Possesses basic math and computer skills, as well as the ability to resolve issues calmly. Can seamlessly switch between independent worker and teamwork. A quick learner.
Timeline
Server
Waffle House
06.2026 - CurrentRead More
Customer Service Cashier
Burlington Stores
10.2023 - 04.2024Read More
Front of House Team Member (FOH Team Member)
Little Greek LLC
08.2022 - 01.2023Read More
University of Central Florida
Bachelor of Arts from Communications
Read More
Dr. Phillips High School
High School Diploma from General High School Curriculum
Read More