Summary
Overview
Work History
Education
Skills
French & Creole
Languages
Timeline
Generic

Jean Eddy Michel

1230 Peri Street Opa-locka ,FL

Summary

Driven Customer Support Specialist with proven expertise in customer service excellence and Salesforce proficiency, demonstrated at Liveops. Excelled in resolving customer service issues and boosting satisfaction through effective communication and problem-solving. Skilled in multitasking and maintaining positive customer relations, contributing to significant improvements in customer experience and operational efficiency.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Liveops
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Assisted customers with sales needs such as inventory and shipping questions.

CSTOMER REPRESENTTIVE

ARISE
03.2019 - 11.2022
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Education

GED -

North Miami Senior High School
North Miami, FL
02.2008

Skills

  • Customer Response
  • [Product or Service] support
  • Customer service excellence
  • Payment Processing
  • Salesforce
  • Live chat support
  • Call center experience
  • Appointment Scheduling

French & Creole

I'm fluent and Creole and French

Languages

English
Native or Bilingual

Timeline

Customer Support Specialist

Liveops
01.2023 - Current

CSTOMER REPRESENTTIVE

ARISE
03.2019 - 11.2022

GED -

North Miami Senior High School

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Jean Eddy Michel