Jean Emmanuel Exume
Pompano Beach
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Central Billing Representative
NYU Langone Health
10.2023 - Current
- Interacting directly with customers, submitting health insurance claims, preparing and mailing patient bills, and collecting and applying payments received.
- The published SPOs for Inbound representatives have successfully processed over 12 workflows that are currently in use at the office.
Production manger
Uptrend Credit Solutions
06.2022 - 12.2023
- Optimized sound quality for over 100 video projects, resulting in a viewer engagement increase of 20% and receiving positive feedback from clients on the clarity of sound. Managed and executed live audio production for 50+ events, resulting in a 95% customer satisfaction rate and an increase in repeat business by 30%.
Customer Service Representative
Petland
06.2023 - 09.2023
- Communicate with empathy, patience, and understanding and identified solutions to ensure customer satisfaction along with finding pups find forever home not just temporary one.
Distribution Manger
Amp 2 tv
01.2020 - 03.2022
- I streamlined vendor relationships and negotiated improved pricing agreements, reducing annual media distribution costs while maintaining quality standards. Along with Monitoring online and offline campaigns which lead me to Identifying press opportunities through evolving issues for our target demographic.
Education
BA - Communications
Bridgewater State University
12.2022
AA - Communications
Bristol Community College
12.2019
Skills
- Microsoft office
- Negotiation and Conflict resolution
- Customer Relationship management
- Sales
- Brand Management
- Data Entry
- Interpersonal Skills
- Patient billing
- Health insurance claims
- Payment collection
- Customer interaction
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved the escalated issues, ensuring clarity for both parties involved. It is important to prioritize the member's experience by actively engaging with the caller, rather than leaving the member to navigate the interaction on their own.
- Achieved Common Ground by going the extra mile to meet our bottom line with precision and efficiency.
- Achieved recognition by introducing new SOPs for escalated issue to get to root for successfully implementing new Standard Operating Procedures (SOPs) to address escalated issues effectively. These SOPs have been designed to ensure we get to the root of the tasks at hand.the issue tasks.
Languages
French
Native or Bilingual
Timeline
Central Billing Representative
NYU Langone Health
10.2023 - Current
Customer Service Representative
Petland
06.2023 - 09.2023
Production manger
Uptrend Credit Solutions
06.2022 - 12.2023
Distribution Manger
Amp 2 tv
01.2020 - 03.2022
AA - Communications
Bristol Community College
BA - Communications
Bridgewater State University