Jeanet Brezilien
Summary
Dynamic Customer Service Specialist with a proven track record at multiple companies, excelling in relationship-building and problem-solving. I consistently enhance customer satisfaction and streamline processes, leading to improved service delivery and client retention. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
BWJ
04.2024 - Current
- Conducted destination research to offer clients insightful travel advice and recommendations.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Teacher
Garden City Child Development Center
2 2022 - 4 2023
- Incorporated multiple types of teaching strategies into the classroom.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines, while maintaining attention to detail.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Customer Service Specialist
Red Robin
03.2020 - 03.2022
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
Customer Service Specialist
Aunt Chiladas
03.2017 - 03.2020
- Engaged clients in person and over the phone to answer questions and address complaints.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Collaborated with other departments to ensure efficient resolution of customer problems.
Education
Some College (No Degree) - Computer Science
Arizona State University
Tempe, AZSkills
- Project Management
- Data Entry
- Customer Relationship Management
- Microsoft Office
- CRM Systems
- Schedule management
- Salesforce
- Data Analysis
- Negotiation
- Problem Solving
Timeline
Customer Service Specialist
BWJ
04.2024 - Current
Customer Service Specialist
Red Robin
03.2020 - 03.2022
Customer Service Specialist
Aunt Chiladas
03.2017 - 03.2020
Teacher
Garden City Child Development Center
2 2022 - 4 2023
Some College (No Degree) - Computer Science
Arizona State University
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