Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeanetta Bell

Riverdale,GA

Summary

Dynamic Customer Service Representative with proven expertise at Home Depot, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint resolution and data entry, I consistently deliver satisfactory outcomes, ensuring both customer satisfaction and company success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Home Depot
Atlanta Ga
07.2022 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Assisted with credit services and managed pro accounts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Maryland Department Of Labor
Baltimore, MD
03.2020 - 05.2022

Assisted with filing unemployment claims and appeals

Front Desk Receptionist

Comfort Inn & Suites
Huntsville Alabama
02.2017 - 01.2020

Conducted night audits to ensure accurate financial records. Guest check in

Education

Basic Studies

Oakwood Academy
Huntsville Al
05-1990

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Complaint resolution
  • Payment processing

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Managed Pro accounts

Timeline

Customer Service Representative

Home Depot
07.2022 - 08.2025

Customer Service Representative

Maryland Department Of Labor
03.2020 - 05.2022

Front Desk Receptionist

Comfort Inn & Suites
02.2017 - 01.2020

Basic Studies

Oakwood Academy