Jeanetta Frazier
Buda,Texas
Summary
I have been in hospitality for over 10 years with experience spanning nearly every facet of hotel operations. Currently serving as General Manager of Residence Inn San Marcos. I bring a deep understanding of every department. My approach is hands-on and people-centered, grounded in the belief that doing what matters most—consistently and with purpose.
My mission aligns with our company's: to create outstanding guest experiences through excellent service and innovative management. We've increased membership accounts significantly, adapting to challenges and leading pivotal service restorations post-pandemic. My leadership is dedicated to fostering an environment that thrives on collaboration, continuous improvement, and a culture that values each team member's contribution.
Overview
24
24
years of professional experience
Work History
General Manager
Residence Inn
10.2022 - Current
- Manage 117 room hotel
- Fosse, GXP, PMS, Qualtrics, Logistics, Hotel Effectiveness
- Built customer and employee loyalty.
- Maintain High Intent to Recommend Scores
- Trained and guided team members to maintain high productivity.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems
- Recruited, hired, and trained initial personnel
- Scheduled employees for shifts
- Worked on Budgets
- All ordering for the hotel
- Responsible for achieving sales and profit goals
- Coordinated maintenance on work orders, Pm's
Housekeeping Manager/F&B Manager/Asst. Manager
Courtyard By Marriott
06.2015 - 10.2022
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Placing orders
- Coordinated household cleaning service operations and managed client relations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Deposits
- Checking and insuring all room are clean
- Food Ordering
- Organized team
- Setting building Banquets
- Interviewing possible new hires
- Payroll
- Tip tracking
- Scheduling for company
- Interacting with guest
- Developed and implemented detailed standards to promote cleanliness standards for all areas.
- Worked with front desk to respond promptly to all guest request and issues.
Owner/Bookkeeper/Office Assistant
Xessuride
05.2009 - 10.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Payroll
- Taxes
- Deposits
- Team Management
- Ordering for Business
- Assisted with budgeting and financial management to keep office operating within budget.
Teacher
StoneBrook
04.2002 - 05.2009
- Graded and evaluated student assignments, papers, and course work.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Managing 20 children on a daily basis
Education
College Credits - Teacher Assisting Education
TJC
Tyler, TXHigh School Diploma -
Grand Saline High School
Grand Saline, TX05-1991
Skills
- Payroll Understanding
- Facility Management
- Relationship management
- Daily Reports
- Task Prioritization
- Daily Facility Operations
- Staff Training
- Room Turnover
- Customer Service
- Organize Work Schedules
- Hotel Reservations
- Motivate Staff
- Task management
- Performance Evaluation
- Team Leadership
- Food safety
- Sales
- Budgeting
- Micros POS
- Fosse, Qualtrics, Kipsu, PMS, Hotel Effectiveness
Timeline
General Manager
Residence Inn
10.2022 - Current
Housekeeping Manager/F&B Manager/Asst. Manager
Courtyard By Marriott
06.2015 - 10.2022
Owner/Bookkeeper/Office Assistant
Xessuride
05.2009 - 10.2014
Teacher
StoneBrook
04.2002 - 05.2009
College Credits - Teacher Assisting Education
TJC
High School Diploma -
Grand Saline High School
Awards
Quarter of the Month November 2015
Employee of the Month August 2017
Employee of the year January 2018
Silver Circle Award 2023
Silver Circle Award 2025
Teacher of the Year 2004
Additional Information
Management Food Handlers
Connect U Certificate
Connect U Leadership Excellence Certificate
Connect U Strategic Certificate
Ready Set Sell Certificate