Jeanetta Holman
Huntsville,AL
Summary
A motivated and customer-focused professional with a background in leadership and team management. Proven ability to communicate effectively, resolve issues, and ensure customer satisfaction. Experienced in collaborating with teams to achieve common goals and deliver high-quality service.
Experienced with team leadership and operational management. Utilizes effective communication to delegate tasks and ensure project milestones are met. Track record of enhancing team performance through strong problem-solving and conflict resolution skills.
Overview
20
20
years of professional experience
Work History
Janitorial Lead
Huntsville Rehabilitation Foundation
05.2011 - 02.2025
- Supervised 15 employees in upholding cleanliness and safety guidelines.
- Fostered collaboration among crew members through consistent communication.
- Enforced strict safety guidelines to ensure a secure work environment.
- Instructed team on efficient methods to fulfill job responsibilities.
- Acted as liaison between crew members and upper management, ensuring seamless communication.
Area Department Manager
Parisians
06.2011 - 06.2017
- Implemented corrective actions to quickly resolve customer concerns.
- Oversaw inventory systems to maintain accuracy.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Promoted a collaborative atmosphere by addressing issues promptly.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
Customer Service Representative
Verizon
04.2005 - 05.2011
- Managed 100 calls daily of customer inquiries via phone e-mail and chat providing prompt and professional responses. Provided customers with exceptional product knowledge. Resolved complaints to help ensure exceptional customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
J. F. Drake State Technical College
Huntsville, ALSkills
- Effective leadership
- Attention to detail
- Analytical problem solving
- Proficient in Microsoft Word
- Organizational time strategies
- Clear interpersonal communication
- High-quality client service
- Adaptability
- Conflict Resolution
- Problem-solving skills
- Multitasking and organization
Personal Information
Gender:
Timeline
Area Department Manager
Parisians
06.2011 - 06.2017
Janitorial Lead
Huntsville Rehabilitation Foundation
05.2011 - 02.2025
Customer Service Representative
Verizon
04.2005 - 05.2011
GED -
J. F. Drake State Technical College