Jeanetta Martin
Jacksonville,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Experience Specialist
Medical Life / Sanitas
09.2021 - Current
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered patient assistance calls, assessed needs, and offered qualified support
Patient Access Specialist
HCA Memorial Hospital of Jacksonville
12.2018 - 09.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Data Entry Specialist
Merrill Lynch
01.2018 - 11.2018
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Collections Representative
ADT
05.2015 - 01.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Handled 100 outbound and inbound calls daily with goal of collecting owed debt.
Education
High School Diploma -
Arlington Country Day School
Jacksonville, Fl05.2008
Skills
- Customer Service
- Patient Services
- Data Collection
- EMR Systems
- HIPPA
- Microsoft
- Medical terminology
- Eligibility Determination
- Insurance Verification
- Verbal and written communication
- Typing 50 wpm
Timeline
Patient Experience Specialist
Medical Life / Sanitas
09.2021 - Current
Patient Access Specialist
HCA Memorial Hospital of Jacksonville
12.2018 - 09.2021
Data Entry Specialist
Merrill Lynch
01.2018 - 11.2018
Collections Representative
ADT
05.2015 - 01.2018
High School Diploma -
Arlington Country Day School
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