Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Cherrisse Murray

Virginia Beach,USA

Summary

Data Analyst with extensive expertise in healthcare data analysis, proficient in Microsoft SQL, Excel, and PowerPoint. Demonstrates a strong track record of collaborating with cross-functional teams to deliver actionable insights that enhance operational efficiency. Committed to utilizing data to elevate healthcare performance and address intricate business challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Experience Specialist

Sono Bello
- Current
  • Managed day-to-day operations and resolved complex patient issues, serving as the primary point of contact for internal and external inquiries, ensuring timely responses and resolutions
  • Conducted audits to ensure compliance with performance targets, contributing to improved clinical outcomes and patient satisfaction
  • Streamlined surgical scheduling, increasing patient throughput by 20%, and improved patient satisfaction scores by addressing pain points in the scheduling process
  • Collaborated with multidisciplinary teams to resolve operational issues, ensuring alignment with organizational goals and enhancing patient care quality
  • Generated and maintained reports on performance, audits, and operational metrics, presenting clear insights to stakeholders and supporting decision-making
  • Implemented strategic scheduling adjustments, reducing overtime costs while maintaining high service standards and meeting KPIs

Patient Care Advocate

Bayview Physicians Group
Chesapeake, Va
09.2019 - 10.2021
  • Served as the main point of contact for patients and providers, efficiently managing complex inquiries and issues related to healthcare access and insurance
  • Coordinated and facilitated communication between patients, insurance companies, and healthcare providers, ensuring swift resolution of issues and improving patient satisfaction by 10%
  • Managed and tracked patient referrals, ensuring timely processing and follow-up, improving service delivery and patient outcomes
  • Implemented new protocols in an EMR system, optimizing workflow efficiency and reducing administrative errors in patient care coordination
  • Prepared regular reports on patient inquiries, issues resolved, and performance metrics, ensuring stakeholders were kept informed and operational processes remained transparent

Member Service Representative

ABNB Federal Credit
Chesapeake
07.2018 - 09.2019
  • Managed customer service inquiries, providing tailored financial solutions and ensuring efficient communication between members and the organization
  • Utilized analytical skills to monitor trends in member needs, improving account management and resolving issues promptly
  • Prepared reports on service quality, transaction accuracy, and member feedback, ensuring all documentation was complete and accurate
  • Improved operational efficiency by streamlining account management processes, reducing errors and enhancing customer satisfaction

Education

Master of Public Health (MPH) -

George Washington University
Washington, DC
05.2021

Bachelor of Science - Biology

Saint Augustine's University
Raleigh, NC
05.2015

Skills

  • Data Analysis
  • Reporting
  • Excel
  • Tableau visualization
  • Healthcare advocacy
  • EMR systems proficiency
  • Microsoft PowerPoint
  • Complaint resolution
  • Customer service
  • SAS programming
  • Claims data analysis
  • Epidemiology
  • HIPAA compliance

Certification

Tableau A-Z: Hands-on Tableau Training for Data Science, Udemy.

2/2025.

Microsoft Excel: Excel from Beginner to Advanced, Udemy, 2/2025.

The Complete SQL Bootcamp: Go from Zero to Hero, Udemy, 1/2025.

COVID-19 Contact Tracing Certification, Johns Hopkins University, 08/2020.

Additional Information

Broadstreet Covid-19 Database, Collaborated with healthcare professionals to analyze COVID-19 data, supporting public health initiatives., Saint Augustine's University School of Science, Technology, Mathematics and Engineering, Conducted research on health-related issues under the guidance of faculty, contributing to published findings., Ministry of Health Barbados, Conducted surveys and data analysis for the Burden of Acute Gastrointestinal Illness Study, contributing to health data categorization., Increased patient throughput by 20% and enhanced satisfaction scores through strategic scheduling and improved communication workflows., Successfully managed complex case escalations, consistently achieving resolutions that improved service delivery and patient satisfaction., Reduced operational costs and improved patient care by streamlining internal processes and reducing administrative errors.

Timeline

Patient Care Advocate

Bayview Physicians Group
09.2019 - 10.2021

Member Service Representative

ABNB Federal Credit
07.2018 - 09.2019

Patient Experience Specialist

Sono Bello
- Current

Master of Public Health (MPH) -

George Washington University

Bachelor of Science - Biology

Saint Augustine's University

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Cherrisse Murray