JEANETTE BURGOS
Orlando,FL
Summary
To work for a company that will utilize my skills and allow me the opportunity for both professional and personal growth. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in [Type] sales.
Overview
15
15
years of professional experience
Work History
Customer Service
APEX SYSTEMS
10.2022 - Current
- Working with AAA Auto Club with T-mobile Promotion
- Answering calls for T-mobile customer and AAA members assisting in technical support with the
- Promotions
- Opening Cases and Closing cases after a resolution was provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
ALLIANCE ONE
09.2020 - 07.2022
- Working with Epass and Sunpass customers accounts
- Replenishing accounts and opening and closing accounts, worked in the retention department, retaining customers from canceling
- E-pass.
EGIS PROJECTS INC
10.2015 - 09.2020
- Receiving inbound calls and answering questions about EPASS customers accounts, taking payments and updating account information
- I also serviced non EPASS customers regarding toll violations by taking payments and educating them on the toll system in the Orlando area.
SEARS
06.2015 - 10.2015
- Receiving inbound calls from customers and assisting them to renew or upgrade their appliance warranties
WYNDAM WORLDWIDE
06.2015 - 10.2015
- Consistently meeting my sales quotas and dynamics, I made outbound calls to existing owners to up sale their vacation packages.
KELLY SERVICES
08.2014 - 06.2015
- Receiving inbound and making outbound calls to substitute teachers and assist them with finding and scheduling assignments to cover the teaching needs of the Orange County School System.
Orlando Sentinel
05.2008 - 11.2013
- Working in the retention department to keep customers from canceling their subscription for many major newspapers
- I would work with the customers to find the best subscription package for them as well us update payment information
- I was sales representative of the year in 2009.
Education
The Hart School for Professional Secretaries
1992
Skills
- Coordinating Schedules
- Membership Inquiries and Renewals
- Customer Service
- Customer Inquiries
- Promotions Programs
- Call Volume and Quality Metrics
- Calm and Professional Under Pressure
- Client Rapport-Building
- Product and Service Knowledge
- Sales and Upselling
- Telephone Etiquette
- Confidentiality Requirements
- Customer Retention Strategies
- Selling Skills
Accomplishments
- Supervised team of 30 staff members.
Languages
English
Spanish
Native or Bilingual
Timeline
Customer Service
APEX SYSTEMS
10.2022 - Current
ALLIANCE ONE
09.2020 - 07.2022
EGIS PROJECTS INC
10.2015 - 09.2020
SEARS
06.2015 - 10.2015
WYNDAM WORLDWIDE
06.2015 - 10.2015
KELLY SERVICES
08.2014 - 06.2015
Orlando Sentinel
05.2008 - 11.2013
The Hart School for Professional Secretaries
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