Shameriya McDowell
Atlanta,GA
Summary
Dedicated professional with strong communication and problem-solving skills. Experienced in customer assistance and documentation management, consistently enhancing customer satisfaction and streamlining processes.
Overview
12
12
years of professional experience
Work History
Transportation Specialist/Customer Service Representative
MTM Transportation
Atlanta, GA
10.2025 - 03.2026
- Managed verification of HIPAA information and organized transportation logistics for members' medical appointments, ensuring adherence to health plan guidelines.
- assisted with real live updates on expected arrivals of the specific transportation ride
- Coordinated schedules and communicated changes to customers.
- Coordinated transportation logistics to ensure timely and efficient service delivery.
- Assisted in resolving client inquiries, enhancing customer satisfaction through effective communication.
- Utilized scheduling software to optimize route planning and resource allocation.
Financial Services Representative
Genpact
Atlanta, GA
11.2023 - 08.2025
- Assisted clients with financial inquiries, providing accurate information on products and services.
- Processed transactions efficiently while ensuring compliance with regulatory standards.
- Utilized strong communication and analytical skills to troubleshoot and resolve customer problems efficiently.
- Maintained compliance with banking regulations and procedures, insuring confidentiality of customer's information.
- Operated banking systems and software to ensure accurate and timely processing of customer transactions.
Intake Specialist
Sertec
Atlanta, GA
12.2020 - 10.2022
- Answered high volume calls, conducting thorough client assessments to determine service eligibility and needs.
- Developed and maintained accurate case files in electronic record systems.
- Earned a promotion within 4 months of employment due to exceptional performance and rapid adaption to responsibilities.
- Reviewed documentation for completeness, ensuring compliance with regulatory standards.
- Achieved high marks on quality audits demonstrating a commitment to excellence.
Office Manager
Taxtyme
Atlanta, GA
01.2014 - 06.2021
- Streamlined office procedures to enhance operational efficiency and reduce delays.
- Managed scheduling and resource allocation for team projects, ensuring timely completion of tasks.
- Coordinated communication between departments to facilitate collaboration and improve workflow.
- Developed onboarding materials and training sessions for new staff, enhancing knowledge retention.
Education
Bachelor of Science - Sociology
University of West Georgia
Carrollton, GA06-2007
Skills
- Assisting customers
- Coordinating schedules
- Data collection
- Documentation management
- Call center experience
- Scheduling
- Transaction processing
- Office management
Timeline
Transportation Specialist/Customer Service Representative
MTM Transportation
10.2025 - 03.2026
Financial Services Representative
Genpact
11.2023 - 08.2025
Intake Specialist
Sertec
12.2020 - 10.2022
Office Manager
Taxtyme
01.2014 - 06.2021
Bachelor of Science - Sociology
University of West Georgia