Jeanette Burgos
Chicopee,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Eager to contribute to a dynamic team and support administrative and organizational goals.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Sephora
Holyoke, MA
07.2023 - Current
- Promptly resolved customer inquiries while ensuring high customer satisfaction.
- Managed scheduling and coordination of appointments, meetings, and interviews for both clients and employees
- Synchronized efforts with sales, marketing, and finance teams for enhanced operational performance.
- Provided administrative support to the Operations Manager through the preparation of reports, documents, and presentations.
- Served as an active member in team meetings, sharing insights on operational challenges and proposing effective solutions.
- Utilized Excel, Word, and Access for data entry, analysis, and reporting.
Team Lead
Dunkin' Donuts
Chicopee, MA
06.2022 - 08.2023
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Demonstrated effective leadership by guiding team members to successfully complete tasks with excellence.
- Trained new staff in relevant processes and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Environmental Services Housekeeper
J Morrissey & CO.
West Springfield, MA
06.2021 - 11.2022
- Exceeded facility standards regularly by working with detail-oriented approach.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Safely cleaned and sanitized various locations including patient rooms, bathrooms, offices following specified protocols.
- Swiftly responded to emergency incidents involving spills and potential dangers.
- Managed storage areas, promoting cleanliness and orderliness by disposing of unutilized items adequately.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
Education
High School Diploma -
Holyoke High School
Holyoke, MA05-2021
Some College (No Degree) - Liberal Arts And Sciences
Springfield Technical Community College
Springfield, MASkills
- Bilingual in English & Spanish
- Leadership
- MS Office
- Work Planning and Prioritization
- Inventory Management
- Client Service
- Goal Setting
- Attention to Detail
- Analytical Thinking
- Conflict Resolution
- Inventory Control
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Operations Assistant
Sephora
07.2023 - Current
Team Lead
Dunkin' Donuts
06.2022 - 08.2023
Environmental Services Housekeeper
J Morrissey & CO.
06.2021 - 11.2022
High School Diploma -
Holyoke High School
Some College (No Degree) - Liberal Arts And Sciences
Springfield Technical Community College