
Dynamic Customer Service Representative with proven expertise at Spectrum, excelling in problem resolution and customer relations. Skilled in CRM software and data entry, I effectively managed high-stress situations while enhancing team performance through developed training materials. Committed to delivering exceptional service and fostering positive customer experiences.
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Call center experience
Payment processing
Professional telephone demeanor
Microsoft outlook
Product knowledge
Order processing
Team development
Documentation
Customer relationship management (CRM)
Moving up within the company to a representative 2.
Won bronze prizes a couple of times.