Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Jeanette Chester

Appleton,WI

Summary

Dynamic Customer Service Representative with proven expertise at Spectrum, excelling in problem resolution and customer relations. Skilled in CRM software and data entry, I effectively managed high-stress situations while enhancing team performance through developed training materials. Committed to delivering exceptional service and fostering positive customer experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Spectrum
Appleton, WI
06.2019 - 05.2026
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed service orders and billing inquiries using CRM software.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to improve service delivery processes.
  • Developed training materials to improve team performance and knowledge retention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Calumet
Chicago, IL

Business Administration

The Office of Technology
Chicago, IL

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Customer relations

Call center experience

Payment processing

Professional telephone demeanor

Microsoft outlook

Product knowledge

Order processing

Team development

Documentation

Customer relationship management (CRM)

Certification

Moving up within the company to a representative 2.

Won bronze prizes a couple of times.

Timeline

Customer Service Representative

Spectrum
06.2019 - 05.2026

High School Diploma -

Calumet

Business Administration

The Office of Technology
Jeanette Chester