Jeanette Cody
Stone Mountain,GA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
Bojangles' Restaurants, Inc
08.2015 - Current
- Successfully, recruited, hired, trained, scheduled staff
- Managed the restaurant to meet and exceed standards and food safety
- Maintaining weekly and daily inventory counts
- Food preparation, taking orders, catering
- Control labor, food, and cash according to procedures
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Food/Beverage Manager
Round One Entertainment
07.2021 - 09.2022
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Intake Specialist
SERTEC CORPORATION
01.2019 - 12.2020
- Processes paperwork for new clients efficiently and in accordance with protocols
- Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally
- Answers and screens inquiry calls and emails from prospective clients
- Collects data to help with the admission process if working in a health or mental care facility
- Ensures that all admission forms are properly signed and filed
- Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues
- Respects client or patient dignity and confidentiality
- Adheres to the facility dress code and appears professional at all times
Concept Attendant
Concessions- Cafe Tazza
03.2015 - 07.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Education
High school diploma -
East Duplin High School
Beulaville, NCDiploma - Medical Assistant in Medical
Lincoln College Of Technology
Marietta, GASkills
- Communication skills
- Shift Management
- Restaurant management
- English
- Customer service
- Conflict Management
- Food service
- Profit & Loss
- Microsoft Excel
- Management
- POS
- Recruiting
- Time management
- Kitchen Management Experience
- Food Production
- Store management
- Leadership
- Restaurant experience
- Supervising Experience
- Food Preparation
- Payroll
- Food Safety
- Certifications and Licenses
- ServSafe
Timeline
Food/Beverage Manager
Round One Entertainment
07.2021 - 09.2022
Intake Specialist
SERTEC CORPORATION
01.2019 - 12.2020
Manager
Bojangles' Restaurants, Inc
08.2015 - Current
Concept Attendant
Concessions- Cafe Tazza
03.2015 - 07.2016
High school diploma -
East Duplin High School
Diploma - Medical Assistant in Medical
Lincoln College Of Technology
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