Jeanette Davis
Waterford,MI
Summary
Personal and consistent, driven professional offering over 10 yrs of experience resolving concerns for customers with a track record of enhancing customer satisfaction and streamlining operations. Smoothly uncovers and solves challenges while promoting company policy and maintaining loyal, satisfied customers. Quality focused to surpass expectations and drive team success. Highly proficient to effectively handle multiple tasks in fast-paced environment. Detail oriented, well versed in payroll, accounts receivable functions with proficiency in Quickbooks. Demonstrated expertise in training staff and improving policies, significantly boosting operational efficiency.
Overview
10
10
years of professional experience
Work History
Sales/Install Senior CSR Coordinator
Kotz Heating, Cooling, And Plumbing
2015.12 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
Bookkeeping Administrative Assistant
Smart Link Solutions
2014.05 - 2016.01
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Implemented orderly, organized filing systems for easy record retrieval.
- Generated financial reports and summaries for management review.
Education
General Studies
Olivet Nazarene University
Bourbonnais, ILHigh School Diploma -
Tawas Area Schools
Tawas City, MI06.1993
Skills
- Articulate Communication
- Cash Handling
- Customer Support
- Inbound and Outbound Calling
- Training and Development
- Staffing Oversight
- Policy Improvements
- Time Sheet Preparation
- Quality Assurance
- KPI Monitoring
- Policy and Procedure Adherence
- Sales Report Generation
Timeline
Sales/Install Senior CSR Coordinator
Kotz Heating, Cooling, And Plumbing
2015.12 - Current
Bookkeeping Administrative Assistant
Smart Link Solutions
2014.05 - 2016.01
General Studies
Olivet Nazarene University
High School Diploma -
Tawas Area Schools
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