Nikki Torres
Dispatcher
Mesa,USA
Summary
Versatile and motivated professional with experience in dispatching, customer service, and administrative support. A dedicated team player with 1.5 years of dispatch experience coordinating field technicians, managing service calls, and maintaining efficient schedules in fast paced environments. Skilled in route planning and customer communication, with a strong ability to prioritize urgent requests and resolve scheduling conflicts.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Plumbing Dispatcher
D.W. Plumbing, Heating, and Cooling
06.2023 - Current
- Received incoming calls and gather detailed information for plumbing service requests
- Scheduled and dispatched technicians to job sites based on location, urgency, and expertise
- Supported technicians with logical needs, parts coordination, and routing assistance
- Typing daily estimates and invoices
- Input and observe technician commissions using excel
- Filing
- In the field marketing to maintain customer relations
Waitress
Texas Roadhouse
02.2023 - 02.2024
- Provided friendly, prompt, and professional service to an average of 5 tables per shift in a busy, high- volume restaurant
- Accurately took food and beverage orders, entered order into POS, and delivered in a timely manner
- Explained menu items and daily specials, upsold appetizers, sides, and desserts to increase sales
- Handled cash, credit card transactions with accuracy using the POS system
- Worked closely with kitchen and bar staff to ensure a positive dining experience
- Resolved guest complaints quickly and proficiently, ensuring a positive dinning experience
- Trained new staff on menu offerings, service protocols, and customer interaction techniques.
3D Printing Technician
Exceptional Dental Arts
04.2019 - 01.2024
- Operated and maintained dental 3D. printers to fabricated crown, aligners, surgical guides, and dental models
- Prepared STL files using CAD/CAM software (#3Shape and ExoCAD) and optimized print layouts for accuracy and material efficiency
- Calibrated printers, monitored print jobs, and conducted quality checks to enure dimensional accuracy and surface finish
- Preformed post-processing tasks including washing, curing, and removing support structures from printed models
- Maintained inventory of resins an materials, ensuring proper storage and handling according to manufacturer guidelines
Sever/Bartender
Ojos Locos Sports Cantina
06.2020 - 12.2022
- Trained oncoming waitresses and bartenders on guest service expectations, proper food handling, and restaurant protocols
- Prepared classic and custom cocktails, wine, and beer with precision and speed, adhering to standardized recipes and portion controls
- Maintained a fully stocked bar, including restocking liquor, beer, wine, and garnishes
- Built loyal customer relationships through friendly, attentive service and personalized guest interactions
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Dental Assistant
Aspen Dental
08.2017 - 04.2019
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations
- Assisted in patient intake and maintained comprehensive dental records using Dentrix software
- Collaborated with dentists to prepare treatment plans and ensure patient comfort during procedures.
- Educated patients on oral hygiene practices and post-treatment care, enhancing patient understanding and compliance
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes
Waitress
Macayo's Mexican Table
12.2016 - 04.2019
- Delivered exceptional customer service in fast-paced dining environment
- Trained new staff on menu offerings, service protocols, and customer interaction techniques
- Collaborated with kitchen staff to expedite food preparation and maintain quality standards
- Handled cash transactions accurately and processed payments using point-of-sale systems
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Dental Assistant Externship
Today's Dental
07.2017 - 08.2017
- Assisted dentists in patient procedures, ensuring comfort and efficient workflow
- Managed patient records using dental management software to maintain accuracy and confidentiality
- Educated patients on post-treatment care and oral hygiene best practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentist evaluations
Waitress
Applebee’s
12.2013 - 12.2016
- Delivered exceptional customer service in fast-paced dining environment
- Trained new staff on menu offerings, service protocols, and customer interaction techniques
- Collaborated with kitchen staff to expedite food preparation and maintain quality standards
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
Cocktail Waitress
Desert Flame Grill
07.2012 - 12.2013
- Provided exceptional customer service, ensuring timely delivery of beverages and food orders
- Managed multiple tables simultaneously, prioritizing tasks to enhance guest experience
- Trained new waitstaff on service standards and cocktail offerings, fostering team development
- Resolved guest complaints promptly, enhancing satisfaction and loyalty to establishment
- Monitored inventory levels, assisting in stock management to prevent shortages during peak hours
Waitress
Chi Town Pizza
05.2004 - 11.2013
- Delivered exceptional customer service in fast-paced dining environment
- Trained new staff on menu offerings, service protocols, and customer interaction techniques
- Collaborated with kitchen staff to expedite food preparation and maintain quality standards
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Used cash registers and credit card machines to cash out customers
Education
College Degree - Dental Assistant
UEI College
Phoenix, AZ05.2018
High School Diploma - undefined
High School Pace Preparatory Academy
Prescott Valley, AZ05.2009
Skills
- Professional phone and in-person etiquette
- Conflict resolution and de-escalation
- Customer satisfaction and service recovery
- Efficient multitasking in fast- paced environments
- Time management and deadline driven
- Collaborative team player
- Leadership or shift- leading experience
- Microsoft Excel
- QuickBooks
- Decision-making
Certification
- First Aid Certification
- Food Handler Certification
- CPR Certification
- X-Ray Certification
- Certified Dental Assistant May 2018 to Present
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Plumbing Dispatcher
D.W. Plumbing, Heating, and Cooling
06.2023 - Current
Waitress
Texas Roadhouse
02.2023 - 02.2024
Sever/Bartender
Ojos Locos Sports Cantina
06.2020 - 12.2022
3D Printing Technician
Exceptional Dental Arts
04.2019 - 01.2024
Dental Assistant
Aspen Dental
08.2017 - 04.2019
Dental Assistant Externship
Today's Dental
07.2017 - 08.2017
Waitress
Macayo's Mexican Table
12.2016 - 04.2019
Waitress
Applebee’s
12.2013 - 12.2016
Cocktail Waitress
Desert Flame Grill
07.2012 - 12.2013
Waitress
Chi Town Pizza
05.2004 - 11.2013
High School Diploma - undefined
High School Pace Preparatory Academy
College Degree - Dental Assistant
UEI College
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