Sergio Villarreal
Chula Vista,CA
Summary
At Oak Park Plumbing, adeptly managed dispatch operations, enhancing service coordination and call metrics efficiency by 30%. Excelled in high-stress decision-making and team collaboration, leveraging strong analytical thinking and proficiency in MS Office to streamline processes and improve customer relations.
Overview
3
3
years of professional experience
Work History
Plumbing Dispatcher
Oak Park Plumbing
San Diego, CA
04.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Sales Representative & Quality
Pirate Staffing
San Diego, CA
09.2022 - 07.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Performed quality checks for our labor employees, ensure a safe place and no hazards were on the property.
- Spot checks to ensure that safety helmets and proper PPE were being used per OSHA.
- Provide feedback to foremen if any hazards were present.
Education
Diploma -
Castle Park Senior High School
Chula Vista, CA07.2003
Skills
Employee training
Customer Relations
Schedule Management
Service coordination
Maintaining call metrics
Dispatching field personnel
Updating logs
Prioritizing calls
Closing tickets
Verifying coverage
Analytical and Critical Thinking
Google Workspace
Multitasking Abilities
Teambuilding
Maintenance and Repair
MS Office
Self-Motivated
Problem-Solving
Teamwork and Collaboration
Decision-Making
Languages
Spanish
Professional Working
Timeline
Sales Representative & Quality
Pirate Staffing
09.2022 - 07.2023
Plumbing Dispatcher
Oak Park Plumbing
04.2021 - Current
Diploma -
Castle Park Senior High School