Jeanette De La O
Rock Valley,IA
Summary
Bilingual healthcare professional with over 7 years of experience in medical interpreting, administrative support, billing, social services and patient scheduling. Highly skilled in managing sensitive information and maintaining confidentiality. Seeking to transition into a payroll position where I can use my organizational skills and bilingual communication to support efficient payroll processing and employee satisfaction.
Overview
13
13
years of professional experience
Work History
Medical Interpreter
Hegg Health Center
Rock Valley, Iowa
04.2019 - Current
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
- Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
- Reviewed overdue accounts and contacted clients via phone or email to collect payments on past due balances.
- Assisted clients in completing necessary paperwork for social services applications and benefits.
Patient Access Representative
Hegg Health Center
Rock Valley, Iowa
04.2017 - 04.2019
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Assisted with preparing daily cash reports for accounting department.
Home Health Aide
Sioux Center Health
Sioux Center, Iowa
01.2012 - 01.2014
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Education
Practical Nursing Certificate - Nursing
Northwest Iowa Community College
Sheldon05-2012
High School Diploma -
Rock Valley Community School
Rock Valley, Iowa05-2010
Skills
- Excellent Verbal and Written Communication
Problem Solving
Customer Service
- Bilingual (Spanish/English)
- Medical terminology
- Adaptability and flexibility
Other
- Board certified in Medical Interpreting in Spanish- 2020
- Lead a cultural competence class for hospital staff- 2020
- Qualified by Iowa DHS for Medicaid Presumptive Eligibility
Timeline
Medical Interpreter
Hegg Health Center
04.2019 - Current
Patient Access Representative
Hegg Health Center
04.2017 - 04.2019
Home Health Aide
Sioux Center Health
01.2012 - 01.2014
Practical Nursing Certificate - Nursing
Northwest Iowa Community College
High School Diploma -
Rock Valley Community School