Jeanette Dexter
Newport,TN
Summary
Results-driven manager with a proven track record in enhancing operational efficiency, team leadership, and customer service. Expertise in staff management and relationship building to drive performance and foster a collaborative work environment.
Overview
35
35
years of professional experience
Work History
Manager
YHill Express
10.2024 - 01.2026
- Oversaw daily operations to optimize workflow efficiency and uphold company standards.
- Developed and implemented strategies that enhanced operational efficiency and reduced service delivery times.
- Developed and delivered comprehensive training programs to enhance team members' understanding of operational procedures and best practices.
- Coordinated inventory management to optimize stock levels and minimize waste.
Retail Sales Supervisor
Turning Stone Resort and Casino
04.2018 - 07.2024
- Supervised daily operations and staff performance to ensure exceptional customer service.
- Implemented training programs for new employees, enhancing team productivity and service consistency.
- Developed and maintained effective inventory management processes, reducing stock discrepancies.
- Coordinated sales promotions and marketing strategies to drive revenue growth in retail spaces.
- Monitored sales metrics and provided actionable insights to improve team performance and sales outcomes.
- Resolved customer complaints efficiently, fostering positive guest experiences and loyalty.
- Led cross-functional teams in strategic initiatives, aligning retail objectives with overall business goals.
- Streamlined operational workflows, resulting in improved efficiency and reduced response times to customer needs.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
Sandwich Artist
SUBWAY®Restaurants
06.2014 - 03.2018
- Prepared and assembled sandwiches according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
- Provided exceptional customer service through effective communication and product knowledge.
- Trained new team members on operational procedures and company policies.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Led initiatives to streamline sandwich preparation processes, resulting in improved service speed and customer satisfaction.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Team Leader
American Linen Supply
06.1991 - 08.2000
- Led team in optimizing workflow processes, enhancing overall efficiency and productivity.
- Mentored new employees on operational procedures and safety protocols, fostering a culture of teamwork.
- Implemented inventory management systems, streamlining stock control and reducing waste.
- Coordinated schedule for staff shifts, ensuring adequate coverage during peak operations.
- Collaborated with management to establish operational goals, aligning team efforts with company objectives.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Education
High School Diploma -
Liverpool High School
Liverpool, NY06-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Relationship building
Timeline
Manager
YHill Express
10.2024 - 01.2026
Retail Sales Supervisor
Turning Stone Resort and Casino
04.2018 - 07.2024
Sandwich Artist
SUBWAY®Restaurants
06.2014 - 03.2018
Team Leader
American Linen Supply
06.1991 - 08.2000
High School Diploma -
Liverpool High School