Jeanette Dillard
Aubrey
Summary
Results-driven Business Systems Analyst with over 25 years of experience and expertise in Information Technology in User Stories, Business Requirements, and Agile methodologies. Adept at driving solutions and facilitating cross-team communication to enhance customer adoption and ensure project success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Systems Analyst III
Quarterhill (Electronic Transaction Consultants)
Frisco
02.2019 - Current
- Partner with Product Managers to elicit business requirements and collaborate with multiple technology teams, driving solutions to improve customer adoption of technology.
- Responsible for implementing system changes to implement new products working with cross-functional teams as SME with product managers in following project teams(sales, operations, finance, billing, pricing, accounting, receivables).
- Liaison between business units to ensure clear communication and accurate requirements to write user stories for GTM (go to market) processes, Lead-to-Cash, subscription billing, and user licensing processes.
- Lead product launch initiatives with Information Technology organization launching new product.
- Conduct thorough functional and technical analyses for enterprise technology initiatives, adhering to compliance standards to uncover needs and gather system change requirements with PM, Sales OPs, Finance, FP&A.
- Work closely with project managers to ensure timely delivery of upgraded applications.
- Gather and translate cross-functional business requirements into detailed functional designs, user stories, and process flows.
- Facilitate JAD (Joint Application Development) sessions to identify and document current and future system workflows..
- Design and deliver end-to-end solutions across CPQ (configure/price/quote), accounting and receivables, billing, provisioning, and subscriptions systems.
- Defining and managing integration flows across Salesforce and Oracle ERP.
- Involved in testing lifecycle including integration, UAT testing, and defect/bug triage.
Lead Business Systems Analyst/Scrum Master
Thomson Reuters (Tax and Accounting)
Carrollton
08.2014 - 02.2019
- Responsible for eliciting and documenting detailed software requirements from a technology perspective to meet business needs.
- Leading testing lifecycle including integration testing, UAT testing, issue/defect triage and management, and stakeholder sign-off to ensure high-quality releases.
Consultant
Bank of America
Dallas
05.2013 - 08.2014
- Responsible for working with business client team to elicit, understand, gather, document, and review the Business Requirements and High Level/Low Level Design documents.
- Responsible for driving any issues to resolution on a daily basis and act as liaison during SIT and UAT testing to bring the key stakeholders together to quickly get an issue resolved.
Senior/Lead Project Systems Analyst
Fidelity Investments
Westlake
06.2012 - 04.2013
- Responsible for leading system and business analysis efforts on projects and leading application testing efforts.
- Responsible for working with end users, developers, project managers and testers to ensure requirements and functional designs are translated and implemented correctly and meet the customer needs.
Manager of Client Application, QC
Maritz
Fenton
07.2010 - 06.2012
- Responsible for leading testing effort as BA/QA working manager in an Agile development environment.
- Responsible for handling production support of the legacy system and ensuring issues/bugs/defects are identified, tracked, reported in bug tracking tools (Bugzilla/Jira) and resolved in a timely manner.
- Responsible for managing IT customer support, business analysis efforts, development and enhancement of production legacy system, and quality assurance process. Led team of Business Analysts, Developers, and Testers.
Senior Software Test Analyst
Wells Fargo Advisors
St Louis
08.2009 - 07.2010
- Responsible for performing complex analysis of the Business Requirements Document and the Functional Design.
- Attended a formal meeting held by the Business Analyst to present high-level test scenarios, detailing each specific scenario that is required to have at least one detailed test script.
Senior Software Tester
Monsanto
St Louis
03.2008 - 08.2009
- Senior Analyst leading testing effort through entering issues in Team Track and ensuring all issues are identified, tracked, reported and resolved in a timely manner in and Agile environment.
- Responsible for attending meetings in which the Business Analyst details system requirements through the RAD process, writing test cases based on detailed requirements, executing test cases, logging and tracking defects, Operational Quality (OQ), Performance Quality (PQ), and updating testing status reports.
Quality Assurance Services Manager
Meridian Enterprises Corporation
St Louis
08.2007 - 03.2008
- Responsible for business analysis, liaison between project teams, project plans, test planning and execution, conducting meetings to analyze business needs and proposing software solutions while working on Anheuser-Busch software and development projects.
- Met with customers to define user needs and communicated those needs to the application development team and management while working on a project to upgrade the Anheuser-Busch internal Intranet.
Education
Bachelor of Arts - Computer Information Systems
University of Arkansas At Little Rock
Little Rock, AR07-1998
Skills
- User Stories
- Business Requirements
- Use Cases
- Agile
- Test Cases
- Lucidchart
- Defect Management
- Jira
- Toad
- SQL
- Oracle
- Test Cases
- Scrum Master
- Scrum
- UAT Testing
- Defect Triage
Certification
PSM™, (Professional Scrum Master™ , Scrum.org) 2016 (Test Certified by the founders of Scrum)
https://www.scrum.org/Assessments/Certification-Lists?AssessmentName=PSM%20I&l=Dillard
Microsoft® uses the PSM I assessment to validate knowledge as part of its Silver & Gold Application Lifecycle Management competencies.
Timeline
Business Systems Analyst III
Quarterhill (Electronic Transaction Consultants)
02.2019 - Current
Lead Business Systems Analyst/Scrum Master
Thomson Reuters (Tax and Accounting)
08.2014 - 02.2019
Consultant
Bank of America
05.2013 - 08.2014
Senior/Lead Project Systems Analyst
Fidelity Investments
06.2012 - 04.2013
Manager of Client Application, QC
Maritz
07.2010 - 06.2012
Senior Software Test Analyst
Wells Fargo Advisors
08.2009 - 07.2010
Senior Software Tester
Monsanto
03.2008 - 08.2009
Quality Assurance Services Manager
Meridian Enterprises Corporation
08.2007 - 03.2008
Bachelor of Arts - Computer Information Systems
University of Arkansas At Little Rock
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