Summary
Overview
Work History
Education
Skills
Accomplishments
Elected Girls' Athletic Association President
Timeline
Generic

Jeanette A Frame

Cincinnati,OH

Summary

To seek and maintain part-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.



Overview

40
40
years of professional experience

Work History

Computer Technician

Procter & Gamble Co
Cincinnati, OH
05.1991 - 12.2007
  • Executed technology implementation projects with 0% business disruptions and 0% downtime.
  • Patiently explained technical information in clear terms to promote better understanding for non-technical users.
  • Installed PC and peripherals such as monitors, printers, and access to networking, communication systems, in-house programs and various software applications.

Contact Center Representative

Procter & Gamble Co
Cincinnati, OH
05.1981 - 12.1991
  • Consumer's satisfaction was increased to 65% by contacting consumers who had physical problems relating to Toilet Goods Products. Identified issues, analyzed information and provided solutions to problems.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Created spreadsheets using Microsoft Excel for monthly reporting

Worked on Numerical Reports

General Electric Company
Cincinnati, OH
06.1971 - 04.1972
  • Typed greater than 100 wpm without errors.
  • Performed proficient typing of numerical reports, using planning skills to achieve results on predetermined page .

Intermediate Typist Clerk

Kelly Girl Services
Cincinnati, OH
10.1961 - 02.1970
  • Typed 100 wpm with no errors.
  • Typed correspondence from dictating equipment.
  • Edited drafts and reports from handwritten notes and other information sources.
  • Performed diverse clerical support to business personnel.

Secretary/Clerical Specialist

MacGregor Goldsmith Sporting Goods
Cincinnati, OH
07.1957 - 08.1961
  • Provided Secretary/Clerical support, addressing routine and special requirements.
  • Managed incoming shipments from vendors. Inaccurate count necessitated issuing credit or debit reports.
  • Maintained accurate inventory of stock items.
  • Produced high-quality communications for internal and external use.

Education

No Degree - Science Education

University of Cincinnati.
Cincinnati, OH

Skills

  • Interpersonal Skills
  • Customer Service Support
  • Conflict Resolutions
  • Verbal and Written Communication
  • Training Materials Development
  • Web Security
  • Friendly and Patient
  • User Training
  • Report Preparation
  • Positive and Upbeat

Accomplishments

  • Achieved Technician status by completing problem solving report for Staff members with accuracy and efficiency. Explained problems encountered and resolved to their complete understanding.
  • Supervised team of 4 staff members.
  • Produced higher number of analytical lab results than any other supervisor.

Elected Girls' Athletic Association President

Elected by all grades of High School, affirming I was best candidate for this position. Attention paid to all levels of sports on and off-site. Prepared reports regarding any improvements to event(s), lack of participation, or curtailing a sport due to unresolved differences. These reports submitted to our Sports Liaison, who report to our local Superintended of Schools.

Timeline

Computer Technician

Procter & Gamble Co
05.1991 - 12.2007

Contact Center Representative

Procter & Gamble Co
05.1981 - 12.1991

Worked on Numerical Reports

General Electric Company
06.1971 - 04.1972

No Degree - Science Education

University of Cincinnati.

Intermediate Typist Clerk

Kelly Girl Services
10.1961 - 02.1970

Secretary/Clerical Specialist

MacGregor Goldsmith Sporting Goods
07.1957 - 08.1961

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Jeanette A Frame