Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Jonathan (Jon) Mendez

Winnetka,CA

Summary

Dynamic and results-oriented professional with a proven track record at APPLE, where I excelled in hardware and software installation, alongside enhancing client relationships through exceptional interpersonal skills. Expert in MacOS and iOS troubleshooting, I significantly improved system functionality and customer satisfaction, showcasing my attention to detail and problem-solving expertise.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Computer Technician

APPLE
Northridge, USA
11.2014 - Current
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Repaired malfunctioning computers by replacing parts, such as motherboards, hard drives, and memory modules.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Diagnosed and determined system issues to route for repair.

Sales Associate

NIKE
Santa Monica, USA
08.2010 - 10.2014
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

Some College (No Degree) - Criminal Justice

Pierce College
Woodland Hills, California

Skills

  • Attention to Detail
  • Interpersonal Skills
  • Client Relationship Building
  • Problem Replication
  • Hardware and software installation
  • Issue diagnosis and resolution
  • MacOS and iOS troubleshooting
  • Mobile and Mac device repair

Certification

  • ACiT 2017 iOS Service Certification Exam
  • Apple Service Fundamental Exam
  • ACMT 2018 Mac Service Certification Exam

Languages

Spanish
Limited

Affiliations

  • Photography
  • Road Cycling
  • Working Out

Timeline

Computer Technician

APPLE
11.2014 - Current

Sales Associate

NIKE
08.2010 - 10.2014

Some College (No Degree) - Criminal Justice

Pierce College
Jonathan (Jon) Mendez