Jeanette Garcia
Palmview
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
Direct Marketing Corporation
01.2020 - 02.2023
- Answering multiple phone lines
- Scheduled interviews, task delegations, created documents, inventory control, customer service, filing, faxing and typing
- Handled large amounts of cash made bank deposits and paid bills
- Evaluating employees performance and recruiting employees.
- Was in charge of the hiring and terminating employees.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 25 employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by 20%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Led cross-functional team to enhance marketing strategies, increasing campaign effectiveness.
- Developed training programs for new hires, enhancing onboarding efficiency and employee retention.
Bakery Associate
HEB
01.2019 - 09.2019
- Customer service, restocked product every morning at 5 AM
- Baked and Decorated cakes, took orders and took inventory
- Assisted in the preparation and baking of a variety of breads, pastries, and desserts
- Followed recipes accurately to ensure consistent quality and taste of baked goods
- Maintained cleanliness and organization of work area, including proper storage of ingredients and equipment
- Operated commercial mixers, ovens, and other bakery equipment with precision and safety
- Collaborated with team members to prioritize tasks and meet production deadlines
- Prepared and packaged baked goods according to quality standards.
- Operated baking equipment to ensure consistent product quality.
Substitute Teacher
Sharyland ISD
08.2011 - 06.2013
- Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutored and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Enforced administration policies and rules governing students.
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Adapted teaching methods and materials to accommodate diverse learning styles and abilities
- Provided one-on-one assistance to students who required additional support or clarification
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Delivered engaging lesson plans to diverse student groups, adapting to various learning styles.
- Implemented classroom management strategies to maintain a productive learning environment.
Teller
Alamo Bank
02.2002 - 10.2003
- Was in charge of opening up in the morning.
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Maintained a balanced cash drawer at all times, with zero discrepancies or errors
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Identified fraudulent activities and followed proper procedures to report suspicious transactions
- Assisted customers in opening new accounts and provided guidance on various banking products and services
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
Education
High school diploma - General Studies
Bloom Township High School
Chicago Heights, ILSkills
- Office administration expertise
- Customer service expertise
- Proficient in Microsoft Word
- Multi-line phone management
- Training & development
- Assistant manager experience
- Processing cash transactions
- Internet Browser (Internet Explorer, Firefox, etc)
- Supervising experience
- Staff training
- Document preparation
- Handling complaints
- Microsoft office
- Inventory management
- Payroll administration
- Training and coaching
- Employee supervision
- Operations management
- Documentation and control
- Scheduling appointments
Certification
- Driver's License
- Substitute Teaching Certification
Languages
Spanish - Intermediate
English - Fluent
Timeline
Assistant Manager
Direct Marketing Corporation
01.2020 - 02.2023
Bakery Associate
HEB
01.2019 - 09.2019
Substitute Teacher
Sharyland ISD
08.2011 - 06.2013
Teller
Alamo Bank
02.2002 - 10.2003
High school diploma - General Studies
Bloom Township High School