Jeanette Garibay
Anthony,NM
Summary
- Results-oriented, responsible and experienced customer service professional offering:
- Eleven year track record of success in busy call center environments in both retail and automotive needs
- An unwavering commitment to providing exceptional customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Outstanding problem solving and active listening skills - able to diffuse difficult customer situations with tact and ease, achieving winning outcomes for both the customer and company.
Overview
21
21
years of professional experience
Work History
Parts Cashier
Rudolph Honda
El Paso, TX
03.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate inventory records to ensure product availability.
- Assisted customers with parts inquiries, providing exceptional service and support.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Handled returns and exchanges, ensuring compliance with company policies.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
- Assisted in loss prevention efforts by monitoring security cameras and adhering to company policies regarding returns or exchanges.
- Reduced wait times for customers, prioritizing urgent requests while balancing multiple tasks simultaneously.
- Expedited order fulfillment processes by utilizing computer systems for accurate tracking of part locations within the warehouse or storage area.
Commercial Manager
AutoZone
Anthony, TX
02.2022 - 03.2024
- Directed strategic initiatives to optimize supply chain operations and enhance inventory management.
- Collaborated with cross-functional teams to develop effective pricing strategies and promotional campaigns.
- Analyzed market trends to identify growth opportunities and inform product selection decisions.
- Managed vendor relationships, negotiating contracts to secure favorable terms and improve service levels.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
- Built relationships with clients to establish new contracts.
Installer Sales Specialist
Oriellys Auto Parts
Anthony, TX
01.2020 - 02.2022
- Provided expert product knowledge to assist customers in selecting appropriate auto parts.
- Collaborated with installers to ensure accurate product specifications and installation procedures.
- Developed strong relationships with local automotive service providers to increase sales opportunities.
- Conducted training sessions for new staff on product features and customer engagement techniques.
CSR/Runner
NAPA Auto parts
Tucson, AZ
01.2017 - 01.2017
- Handle customer inquiries, complaints, billing questions and payment extension/service requests. Manage a high-volume workload within a deadline-driven environment.
- Calm unsatisfied customers, repair trust and design best option solutions.
- Make service changes, recommend service options and scheduled deliveries.
- Provide detailed and accurate accounts of customer calls for prevention of future audit issues that consistently meet supervisor expectations.
- Awarded with Employee of the Month for commitment to going above and beyond the call of duty on a regular basis.
- Viewed as an exceptional team player. Successfully supported workload of two employees (over 60 clients per day) for one month when store was understaffed.
- Key Accomplishments:
- Resolve an average of 250 inquiries in any given week, exceeding weekly targets by 25%, and consistently meet performance benchmarks in all areas (speed, accuracy, volume).
- Successfully diffuse volatile customer service situations, one that resulted in the retention of $1M in business and a personal letter of commendation to the regional manager of NAPA auto parts
Commercial Manager
Orielly auto parts
Anthony, TX
01.2011 - 01.2017
- Work effectively with customers-able to identify needs, tactfully answer questions, sell products and services, and solve problems. Made parts delivery at a professional and adequate time. I met demands from my superior manager at all costs.
CSR
Autozone
Anthony, TX
01.2006 - 01.2011
- Assisted in production of parts sales at front counter and commercial activities. Demonstrated skills in writing and presenting. Consistently maintained high profit margins on all projects. Developed ideas for selling related parts for commercial and retail customers Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations.
Customer Service Representative
Venus Sportswear
Newark, NJ
01.2005 - 01.2009
- Served customers in swim and sportswear establishment, sold women's bathing suits and offered suggestions, answered questions and provided private consultations.
- Consistently generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items (cover ups, sunglasses, accessories, etc.).
- Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock apparel.
- Key Accomplishments:
- Awarded top salesperson recognition in 2006 for exceeding set productivity targets by 15%.
- Streamlined the product information search process by creating a detailed product intranet site, reducing the average representative call time by 45 seconds.
- Acted as interim call center supervisor, monitoring call center representative phone calls and providing necessary performance feedback.
- Designed, developed and launched a successful employee recognition program whereby the top salespeople are awarded with $100 and lunch with the company president. The program is still thriving today.
- Selected to train 15 new customer service representatives, functioned as ongoing lead trainer and assured consistent quality of service and professional environment.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA02-2021
Skills
- Stock control
- Store cleaning
- Customer engagement
- Cash handling accuracy
- Upselling strategies
- Revenue generation
- Teamwork
- Customer service
- Problem-solving
- Reliable and responsible
- Multitasking
- Excellent communication
- Customer satisfaction
- Customer service excellence
Professional Training
- Closing the Sale
- Telemonitoring Procedures
- Cross Selling Strategies
- Product Suite
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Parts Cashier
Rudolph Honda
03.2025 - Current
Commercial Manager
AutoZone
02.2022 - 03.2024
Installer Sales Specialist
Oriellys Auto Parts
01.2020 - 02.2022
CSR/Runner
NAPA Auto parts
01.2017 - 01.2017
Commercial Manager
Orielly auto parts
01.2011 - 01.2017
CSR
Autozone
01.2006 - 01.2011
Customer Service Representative
Venus Sportswear
01.2005 - 01.2009
High School Diploma -
Cornerstone Christian Correspondence School