Jeanette Jamie Menon
Fort Belvoir Veterinary Center
12
years of professional experience
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Work History
Veterinary Clinic Operations Assistant
2 Years 5 Months- Office Manager supporting military leadership to ensure efficient daily operations aligned with the veterinary center’s mission and objectives. Responds to customer inquiries via phone, email or in person. Schedules appointments and resolves customer issues in a professional and timely manner. Provides accurate information regarding services and policies. Processes all payments and updates and maintains customer account information.
- Maintained clear and accurate customer records. Ensures customer satisfaction by providing excellent customer service to all clients, resolves any issue that may arise. Leads and supervise a team of employees, enforcing compliance with center policies and procedures while fostering high productivity and professional development through training and mentorship.
- Collaborated with military leadership to develop and execute annual budget. Provided administrative support to veterinarians and technicians, ensuring accurate invoicing for services rendered and managing billing and collections from government agencies and military personnel while maintaining compliance with center policies.
- Analyzed and oversaw inventory management of medications, retail items, and laboratory supplies across multiple veterinary centers. Ensured timely payment and reconciliation of third-party service invoices, maintained accurate financial records, and performed end-of-month, quarterly, and annual reconciliations, enhancing reporting efficiency.
- Grade: NF-3
Customer Service Representative- Clerk
5 Months- Responded to customer inquiries via phone, email, or in person, ensuring timely resolution of issues and scheduling of appointments. Provided accurate information on services and policies while processing payments and maintaining updated customer account records. Maintained clear and accurate customer records to support service delivery.
- Grade: NF-2
Restaurant Assistant Manager
1 Year 8 Months- Trained and supervised new employees to ensure food safety compliance and enhance customer service quality. Conducted comprehensive training for staff in both food preparation and front-of-house roles, fostering a cohesive and high-performing team. Developed and implemented strategies that improved restaurant performance, streamlined food preparation workflows, and reduced waste. Ensured strict compliance with company policies regarding food safety, sanitation, and quality assurance standards. Resolved customer concerns promptly and professionally, contributing to increased guest satisfaction. Managed cash register operations, reconciled daily transactions, and handled bank deposits for restaurant earnings. Monitored food production volumes, tracked meal counts, and managed supply costs to maintain budget efficiency.
- Assisted in daily restaurant operations, ensuring seamless service and customer satisfaction.
- Trained new staff on operational procedures and service standards to enhance team performance.
- Streamlined inventory management processes, improving order accuracy and reducing waste.
Sales Store Checker
11 Months- Delivered courteous, efficient customer service by assisting customers with inquiries, purchases, and issue resolution. Ensured accurate transactions, proper pricing, and product quality, addressing customer concerns promptly to maintain trust and satisfaction. Maintained clean, organized sales environment to enhance overall customer experience.
- Grade: GS-03
Education
Associate's degree - Health Care Administration
Completion date: 2011
Skills
Inventory control
Administrative support
Scheduling appointments
Operations management
Inventory analysis
Hiring and training
Efficiency improvement
Procurement
Supplier coordination
Supply chain oversight
Staff training
Positive attitude
Timeline
Veterinary Clinic Operations Assistant
Fort Belvoir Veterinary Center
03.2024 - CurrentRead More
Customer Service Representative- Clerk
Fort Belvoir Veterinary Center
10.2023 - 03.2024Read More
Restaurant Assistant Manager
AAFES
11.2020 - 07.2022Read More
Sales Store Checker
Defense Commissary Agency
11.2014 - 10.2015Read More
University of Phoenix
Associate's degree from Health Care Administration
Read More