Julie Hart
Los Gatos,CA
Summary
Conscientious healthcare professional offering over 20 years of experience in fast-paced environments. Natural leader who is highly motivated to succeed, goal oriented, and extremely reliable.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisor Clinic Operations
Stanford Healthcare (Multispecialty Clinics South Bay)
San Jose, CA
04.2024 - Current
- Supervised daily operations to ensure compliance with healthcare regulations and standards.
- Streamlined workflow processes to enhance patient care efficiency and staff productivity.
- Mentored team members on best practices in patient interaction and service excellence.
- Implemented training programs that improved staff competency and operational effectiveness.
Patient Admin Specialist IV
Stanford Healthcare (Multispecialty Clinics South Bay)
San Jose, CA
04.2023 - 04.2024
- Developed and implemented patient care protocols to enhance service delivery.
- Collaborated with cross-functional teams to optimize healthcare processes and workflows.
- Analyzed patient feedback to identify areas for service improvement and innovation.
- Led training sessions to mentor staff on best practices in patient engagement strategies.
Medical Assistant III
Ear, Nose And Throat Of Los Gatos (SMP)
Los Gatos, CA
03.2017 - 04.2023
- Actively working towards leveling up from Medical Assistant III to lead position as Medical Assistant IV.
- Assist office manager in managing MA-scribe provider schedules for day/week. Maintain provider clinic schedule. Schedule surgeries and maintain provider surgery schedule.
- Epic Super User. Ability to pre-chart and scribe for new patients, established patients, and pre/post operative patients.
- Patient Safety Champion/Cohort for past 2 years.
- Sanitize, restock and organize exam rooms and medical equipment.
- Obtain client medical history, medication information, allergies, and current chief complaint/symptoms. Triage patient phone calls and manage in-basket messages.
- Direct patients to exam rooms, field questions and prepare for physician examination. Collect and document patient medical information including past medical/surgical history.
- Document vital signs and health history for patients in clinical setting.
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepare patients for CT sinus/temporal bone scans and additional in-office procedures.
Medical Assistant
Carolina Ear, Nose & Throat
Greenville, SC
05.2011 - 02.2017
- Performed various medical assistant duties for high volume ENT practice with multiple providers.
- Acquired vital signs and chief medical complaints of patients. Documented medications, vitals, and other encounter data into patient EMR chart as directed by physician.
- Completed training and assisted in various surgeries, including balloon sinuplasty procedures performed in office setting.
- Administered intramuscular injections as ordered and directed by provider.
- Completed various paperwork responsibilities including medication refills, prior authorization requests, and completion of various forms including FMLA and disability forms.
- Triaged patient phone calls and clinical related questions. Screened and forwarded questions to physician as necessary.
- Daily responsibilities of cleaning and sterilizing medical instruments and cleaning/prepping examination rooms for treatment.
- Remained abreast of physician schedules and any changes in scheduling.
- EMR trained and proficient (Allscripts and Epic).
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Assistant
Upstate Medical Rehabilitation
Greenville, SC
05.2008 - 05.2011
- Obtained patient medical history, medications, vital signs and chief complaint(s).
- Assisted physicians with exams, procedures, and other activities related to direct patient care.
- Scheduled tests, procedures, and treatments as directed by medical provider.
- Prior to patient discharge, obtained verbal verification that patients understood their treatment plan and were scheduled for follow-up with provider when directed, including medication refill appointments.
- Directed patients to appropriate lab for random drug screening according to UMR policy.
- Obtained pre-authorization for patient medications.
- Prepared and maintained office supplies, equipment for treatments, and sterilized instruments.
- Remained abreast of physician schedules and any changes in schedule.
Medical Assistant
Greenville Medical Care
Greenville, SC
10.2007 - 05.2008
- Performed various medical assistant duties of internal medicine practice.
- Acquired vital signs and chief complaints of patients. Documented patient vital statistics and other encounter data into patient chart and ensured all required records were current.
- Directed patients to exam rooms and prepared for physician examinations.
- Performed EKGs and assisted physician in various in-office surgical procedures.
- Maintained daily recordings of temperatures of refrigerators and freezers containing sensitive medical equipment. Completed daily laboratory quality control testing as necessary.
- Sanitized, restocked, and organized exam rooms.
- Received and returned clinically related telephone calls. Screened and forwarded calls requiring physician actions. Prepared pre-authorization forms for patient medications.
Medical Assistant
Hartwell, GA
Hartwell, GA
07.2003 - 10.2007
- Performed various medical assistant duties of fast-paced multi physician family practice.
- Prepared patients for examination and treatment. Documented patient vital signs and other encounter data into patient chart and ensured all required records were present.
- Administered intramuscular medication per physician orders.
- Performed in-office x-rays, EKGs, and pulmonary function tests. Assisted in various procedures, including minor surgeries.
- Various paperwork responsibilities including: Medication refills and concerns, contact with pharmacies, contact with nursing homes, and other medical paperwork.
- Fielded clinically related telephone calls, forwarding calls to appropriate physician as necessary.
- Completed daily laboratory quality control testing. Maintained up to date records of refrigerator/freezer temperatures containing sensitive medical tests and equipment.
Education
Bachelor of Science - Biology
Anderson College
Anderson, SC05-2002
Skills
- Team and Provider Schedule Management
- Conflict Resolution Ability
- Goal oriented
- Strategic planning
- Inventory control
- Operations management
- Process monitoring and improvement
- Adaptability
- Positive attitude
- Team leadership
- Multitasking Abilities
- Reliability
Certification
- CCMA - California Certified Medical Assistant
- BLS Certification
Timeline
Supervisor Clinic Operations
Stanford Healthcare (Multispecialty Clinics South Bay)
04.2024 - Current
Patient Admin Specialist IV
Stanford Healthcare (Multispecialty Clinics South Bay)
04.2023 - 04.2024
Medical Assistant III
Ear, Nose And Throat Of Los Gatos (SMP)
03.2017 - 04.2023
Medical Assistant
Carolina Ear, Nose & Throat
05.2011 - 02.2017
Medical Assistant
Upstate Medical Rehabilitation
05.2008 - 05.2011
Medical Assistant
Greenville Medical Care
10.2007 - 05.2008
Medical Assistant
Hartwell, GA
07.2003 - 10.2007
Bachelor of Science - Biology
Anderson College