Jeanette Jimenez
Houston,Tx
Summary
Natural leader and detail-oriented Specialist/Sales Producer with progressive sales career in Retail and Insurance Services. Proven track record of successfully establishing relationships with customers and delivering quality services. Agile individual with excellent communication and customer service skills. 7 Years experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
All State
Pasadena
09.2022 - Current
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions
- Built long-term relationships with clients through consistent communication, trust-building, and professionalism
- Developed new business opportunities through networking events, community involvement, and referrals
- Managed 60 Calls, emails, appointments per day from customers
Diagnostic Technician/Scribe
Elite Vision Care
League City
09.2021 - 09.2022
- Optimized resource utilization by managing inventory levels of consumables and ordering supplies as needed
- Streamlined workflow for faster results by organizing and prioritizing daily tasks and scheduling efficiently
- Improved patient satisfaction with timely diagnosis through excellent communication and collaboration with medical staff.
Solutions Specialist
Verizon Wireless
Houston
01.2020 - 02.2021
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization
- Trained weekly and in charge of Apple product knowledge, as an "Apple Master" for the store
- Improved customer satisfaction by identifying and addressing key pain points in their needs
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
Assistant Office Manager
Baytown Hyundai
Baytown
02.2019 - 01.2020
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
Sales Associate
Zales
Houston
07.2018 - 02.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
T-Mobile
Houston
01.2017 - 05.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly, technical and non-technical
- Increased sales revenue through effective product recommendations tailored to individual customers
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associates of Communications -
San Jacinto College
Houston, TX12.2021
Skills
- Bilingual: Spanish - Native, English - Native
- Client Engagement and Management
- Problem Solving
- Microsoft Office Proficiency
- Team Management
- Operational Management: Organization, attention to detail, reliable
- Leadership Acumen
- Money Handling
- Scheduling
Certification
Property and Casualty (P&C) license
Timeline
Licensed Sales Producer
All State
09.2022 - Current
Diagnostic Technician/Scribe
Elite Vision Care
09.2021 - 09.2022
Solutions Specialist
Verizon Wireless
01.2020 - 02.2021
Assistant Office Manager
Baytown Hyundai
02.2019 - 01.2020
Sales Associate
Zales
07.2018 - 02.2019
Sales Associate
T-Mobile
01.2017 - 05.2018
Associates of Communications -
San Jacinto College