Summary
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Jeanette Johnson

Columbia ,SC

Summary

With a proven track record at Defender Services Inc, I excel in emergency response and customer service, ensuring safety and satisfaction. My expertise in security protocols and incident reporting, combined with superior customer service skills, significantly enhances workplace safety and team productivity. I'm committed to continuous improvement, evident in my pursuit of relevant certifications and development of comprehensive training programs.

Work History

Security Officer

Defender Services Inc
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Packer

Belk Distribution Center
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.

Medication Tech/supervisor

Carolina Gardens
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Education

High School Diploma - Nursing Education

Brookland Cayce
1300 State Street
05.1984

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Superior customer service

Additional Information

These are some references…. Justin Williams.(470)5301825. Teresa Dukes.(803)673-8708. Myisha Green.(856)665-1424. Tamika McFadden.(803)705-9253

Accomplishments

Also, I wanted to add to everything that I have learned and accomplished working at the training site. I ain’t working with the trainer and my other coworkers is that we’re not only accomplish what we have been trying to do. We also appreciate each other because we are a team.

Timeline

Security Officer

Defender Services Inc

Packer

Belk Distribution Center

Medication Tech/supervisor

Carolina Gardens

High School Diploma - Nursing Education

Brookland Cayce
Jeanette Johnson