Jeanette Johnson
Orlando,FL
Summary
Retail and hospitality professional with experience in store operations, customer service, and inventory control. Trained associates on POS transactions and daily workflow standards. Supported teams to improve guest satisfaction and operational consistency.
Overview
2027
2027
years of professional experience
Work History
Host/Certified Server Trainer/Team Leader
Cheddars Restaurant
Orlando, FL
2023 - Current
- - Greeted guests at Cheddar's entrance and organized host stand seating flow for efficient guest placement.
- - Guided guests to tables and handed out menus with friendly service.
- Conducted training sessions for new staff on procedures and safety protocols. on procedures, safety, and quality standards.
- - Addressed guest concerns and escalated issues to management promptly for resolution.
- - Answered customer questions about menu items, restaurant services, and special promotions.
- Resolved employee concerns and fostered collaboration to maintain a positive workplace environment.
Lead Sales Associate
Converse/Nike
Orlando, FL
2008 - Current
- Guided customers in selecting products based on fit, style, and features to meet their preferences.
- Assisted customers throughout the shopping journey to ensure satisfaction and loyalty.
- Greeted customers and addressed Nike and Converse service needs to enhance the shopping experience.
- Handled sales returns and exchanges through POS register.
- Assisted with training new associates on sales floor tasks and store procedures.
Manager
Walmart
Orlando, FL
2011 - 2022
- Oversaw daily store operations, enhancing support for Walmart associates across departments.
- Partnered with leadership teams to align on and advance operational priorities.
- Trained associates in customer service, safety, and Walmart procedures to improve service quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and coordinated merchandise replenishment.
Skills
- Guest engagement
- Employee training
- Training development
- POS management
- Retail operations
- Inventory management
- Client support
Timeline
Host/Certified Server Trainer/Team Leader
Cheddars Restaurant
2023 - Current
Lead Sales Associate
Converse/Nike
2008 - Current
Manager
Walmart
2011 - 2022