Jacob Wilson

Server & Host/Hostess Trainer

Hokido Smyrna LLC

Smyrna, Georgia

11.2023 - 02.2025

Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Accurately recorded orders on cash register and point-of-sale system.
Maintained records of transactions made during shift as required by law or company policy.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Handled money transactions accurately while following company procedures for handling cash payments.
Followed health safety guidelines when preparing and serving food products.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Stayed informed about daily specials, new menu items, promotions.
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Trained new employees to perform duties.