Jeanette Keough
Altoona,IA
Summary
Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns.
Customer service
Caregiver
Overview
21
21
years of professional experience
Work History
Caregiver
Home Instead
10.2021 - 04.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Computer Operator
Hy-Vee
12.2001 - 08.2019
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
Self Checkout
Hy-Vee
08.2019 - 10.2021
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
Education
Lincoln
Skills
- Peer training
- Computers and electronics
- Information technology
- Operating systems
- Documentation and materials
- Team leadership
- Issue resolution
- Peer relationships
- Oral and written communication
- Caregiver
- Customer service
Timeline
Caregiver
Home Instead
10.2021 - 04.2023
Self Checkout
Hy-Vee
08.2019 - 10.2021
Computer Operator
Hy-Vee
12.2001 - 08.2019
Lincoln