Jeanette King
Bronx,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
34
34
years of professional experience
Work History
Patient Financial Advisor
New York Presbyterian Medical Center
06.1989 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
Sales Associate
JCPenney
09.2011 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Education
GED -
Morris High School
The Bronx, NY09.1985
Skills
- Reviewing Patient Information
- Pleasant Telephone Demeanor
- Project Requirements
- Claim Verifications
- Reminder Calls
- Greeting Visitors
- Customer Inquiries
- Insurance Verification
Timeline
Sales Associate
JCPenney
09.2011 - 01.2019
Patient Financial Advisor
New York Presbyterian Medical Center
06.1989 - Current
GED -
Morris High School
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