Jeanette Lopez
Abilene,TX
Summary
Organized professional with experience in hospitality, customer service and management. Adept in problem-solving, multitasking and leading teams in a fast-paced environment. Proven ability to build relationships with customers and develop strategies to increase customer satisfaction. Recognized for ability to create efficient processes and procedures to improve operational efficiency. Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality.
Overview
15
15
years of professional experience
Work History
Office Manager
Advanced Eyecare
05.2017 - Current
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies
- Trained and supervised new front desk staff members, providing guidance and coaching as needed
- Provided administrative support by managing phone calls, emails, and other forms of communication
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
OFFICE MANAGER
Southwest Legal Consultation
01.2016 - 05.2017
- Answered phone calls
- Responded to faxes
- Scheduled appointments
- Transcribed witness statements
- Accounts receivable
Education
HIGH SCHOOL DIPLOMA -
Clyde High School
Clyde05.2000
Skills
- Managing a team
- Office management
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Account reconciliation
- Staff management
- Conflict management
- Supply management
- Staff hiring
- Employee training
- Administrative oversight
- Training and coaching
- Documentation and control
- Financial reporting
- Financial tracking
- Expense reporting
- Report writing
Timeline
Office Manager
Advanced Eyecare
05.2017 - Current
OFFICE MANAGER
Southwest Legal Consultation
01.2016 - 05.2017
HIGH SCHOOL DIPLOMA -
Clyde High School
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