Jeanette Martinez
Ontario,CA
Summary
Dynamic leader with a proven track record at Quality Inn & Suites, excelling in operations management and team building. Spearheaded recruitment and training, enhancing team performance and customer satisfaction. Implemented strategic changes based on guest feedback, significantly improving service quality. Skilled in problem resolution and adept at turning challenges into opportunities for growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Quality Inn & Suites
12.2016 - 01.2025
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Guest Service Manager
Quality Inn & Suites
07.2011 - 12.2016
- Understood and implemented safety and emergency procedures.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Education
Hotel Hospitality
La Puente R.O.P
City Of Industry, CAHigh School Diploma -
Rowland Highschool
Rowland HeightsSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 22 staff members.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
- Project Management Professional
- Hotel Hospitality Certificate
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Quality Inn & Suites
12.2016 - 01.2025
Guest Service Manager
Quality Inn & Suites
07.2011 - 12.2016
- Project Management Professional
- Hotel Hospitality Certificate
Hotel Hospitality
La Puente R.O.P
High School Diploma -
Rowland Highschool
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