Jeanette Matlock
Administrative Assistant
Anaheim,CA
Summary
I’m a strong team player and I can be relied on to work well with others. My positive attitude and eagerness to learn helps me constantly expand my skills. I’m committed to achieving the highest level of performance and satisfaction in everything I do. Adept at managing multiple priorities with a keen attention to detail and a strong work ethic. Known for improving operational efficiency through effective staff management .
Overview
23
23
years of professional experience
1
1
Certification
Work History
Data Processing Specialist
Advanced Tax And Insurance
03.2024 - Current
- Managed high-volume data processing tasks, ensuring timely completion of projects without compromising on quality.
- Located and corrected data entry errors and reported to management.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Utilized techniques for increasing data entry speed.
Administrative Assistant/Amazon FBA Seller
AMOC Mattress Furniture
03.2021 - 09.2023
- Managed daily store operations for smooth functioning and achieving sales targets.
- Opened and closed physical location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- 3P Marketplace online store management
- Increased product sales by optimizing 3P listings with keyword research and market analysis.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Collaborated with third-party logistics providers for seamless integration of warehousing and shipping services into the supply chain.
- Volunteered to help with special projects of varying
Kitchen Assistant/Food Service Supervisor
Orange County Rescue Mission
10.2018 - 03.2021
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Maintained high personal grooming standards and uniform presentation.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Stocked and rotated food items according to expiration dates.
- Trained new staff on food preparation and safety procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and oversaw weekly and special event menu plans.
Trust Accounting Supervisor
The Heritage Escrow Company
01.2002 - 03.2006
- Promoted from "Trust Accounting Auditor" to "Field Trainer" within first six months of hiring.
- After one year promoted to "Trust Accounting Supervisor".
- Supervise and train all trust accounting, branch banking personnel and receptionists for 27 branch locations.
- Issue stop payments and process returned items.
- 1099-S Processing and training.
- Maintain and create training materials.
- Assist with internal audits.
Administrative Assistant/Receptionist Manager
Golden Oaks Flooring
03.2018 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted development and implementation of new administrative procedures.
Customer Service Team Supervisor
Escrow.com
01.2022 - 02.2025
- Supervise and train customer service staff.
- Answer overflow of customer service phone calls.
- Create and maintain training materials.
- Data entry, faxing, filing and scanning.
- Assist customers with escrow procedures.
- Ensured that all staff members were up to date with company procedures.
- Payment processing and fraud check.
- Report directly to customer service manager.
- Special projects as assigned
Education
High School Diploma -
Canyon High School
Anaheim, CA06.1998
Skills
Customer service
Communication
Problem-solving
Fast Learner
Team player
Emotional intelligence and people skills
Leadership
Attention to detail
Flexible and adaptable
Strong desire to succeed
Proficiency with Microsoft Office applications & Google Docs
Certification
- ServSafe Food handler & Alcohol Certifications
Timeline
Data Processing Specialist
Advanced Tax And Insurance
03.2024 - Current
Customer Service Team Supervisor
Escrow.com
01.2022 - 02.2025
Administrative Assistant/Amazon FBA Seller
AMOC Mattress Furniture
03.2021 - 09.2023
Kitchen Assistant/Food Service Supervisor
Orange County Rescue Mission
10.2018 - 03.2021
Administrative Assistant/Receptionist Manager
Golden Oaks Flooring
03.2018 - 07.2019
Trust Accounting Supervisor
The Heritage Escrow Company
01.2002 - 03.2006
High School Diploma -
Canyon High School