Jeanette Ortega
San Bernardino,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Internal Medicine Clinic
06.2017 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Processed eligibility and benefits verification and authorization requests.
- Assisted providers in navigating through various reimbursement processes, resulting in timely payments and reduced financial disputes between parties.
Medical Assistant
Physician Services
05.2016 - 06.2017
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Performed medical records management, including filing, organizing and scanning documents.
- Developed a deep understanding of customer service principles and customer service best practices.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Medical Assistant -
Summit College
01.2016
Diploma -
Orange Wood High school
01.2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Computer Skills
- Verbal Communication
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Internal Medicine Clinic
06.2017 - Current
Medical Assistant
Physician Services
05.2016 - 06.2017
Medical Assistant -
Summit College
Diploma -
Orange Wood High school
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