Jeanette Ortega
Lakeland,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Assistant
Lakeland Dentistry
Lakeland, FL
02.2025 - Current
- Handled incoming calls and inquiries from clients, vendors, and other stakeholders with professionalism and efficiency
- Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients
- Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality of sensitive information
- Coordinated patient flow by efficiently managing appointment schedule and minimizing wait times
- Developed strong relationships with dental suppliers/vendors to negotiate favorable pricing terms for office supplies and equipment purchases
- Assisted in financial transactions and insurance verifications, improving billing accuracy and processing speed.
Event Bartender
Feltrim Event Center
Haines City, FL
10.2024 - Current
- Deliver fast and friendly service for high-volume events with 100+ guests.
- Prepare classic cocktails, mixed drinks, beer, and wine while maintaining speed and accuracy.
- Maintain organized bar stations and ensured proper sanitation and cleanliness.
- Engage with guests to create an upbeat and welcoming bar environment.
- Handle cash and POS transactions efficiently while balancing tabs and receipts.
- Proficient in mixing drinks according to recipes or customers' preferences while ensuring quality standards are met.
- Proactive attitude towards assisting other staff members during busy shifts.
Office Manager
Zenith Dental & Implant Center
Davenport, FL
07.2024 - 02.2025
- Dental claim submissions to dental insurance
- Coordinate with dental insurances to ensure claims are being paid in a timely manner
- Manage specialist referral processes
- Support marketing and promotion initiatives
- Accounts Receivable
- Ran insurance aging reports
- Run + Analyze management reports
- Maintain a positive working environment
- Employee Staff Meetings Coordinator
- Open Dental and Dentrix Ascend Experience
- Ensures the office is up to date with all Insurance Contracts / Certificates / Credentialing
- Completed bi-weekly payroll for 10 employees.
Bartender
Balmoral Bar & Grill
Haines City, FL
10.2023 - 11.2024
- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean and sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
- Contributes to daily, holiday, and theme drink menus in collaboration with supervisor.
- Ensures smooth operation of bar services during absence of supervisor.
- Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.
Dental Office Manager
Front Range Smiles
Parker, CO
05.2022 - 06.2023
- A committed self starting individual focused to ongoing learning development and personal development who has strong communication skills as well as experience in the dental field.
- Delivered exceptional Customer Service
- Presented Treatment Plans
- Dental claim submissions to dental insurance
- Coordinate with dental insurances to ensure claims are being paid in a timely manner
- Manage specialist referral processes
- Support marketing and promotion initiatives
- Accounts Receivable
- Ran insurance aging reports
- Office Billing
- Order office supplies
- Run + Analyze management reports
- Maintain a positive working environment
- Employee Staff Meetings Coordinator
- Open Dental and Dentrix Ascend Experience
- Ensures the office is up to date with all Insurance Contracts / Certificates / Credentialing
- Coordinating with technical support and equipment repair needs
Bartender
Buffalo Wild Wings
Aurora, CO
03.2022 - 12.2022
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Private Event Bartender
Miami Vibes, LLC
Denver, CO
08.2021 - 10.2022
- Set up and broke down bar stations for weddings, private parties, and corporate events.
- Managed alcohol inventory and restocking throughout events.
- Provided personalized drink recommendations to enhance guest experience.
- Skilled in maintaining cleanliness of work area by washing glasses and sanitizing surfaces regularly.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
Dental Office Manager
Meadow Hills Dental
Aurora, CO
06.2020 - 05.2022
- A friendly customer focused individual that will take ownership in the success of the company's growth. A successful candidate who is detail oriented, focused on perfection, organized, and a self-starter that has a positive and friendly attitude.
- Presented Complex Treatment Plans
- Prepare new patient charts neatly and accurately
- Coordinate with dental insurances to ensure claims are being paid in a timely manner
- Manage specialist referral processes
- Support marketing and promotion initiatives
- Order office supplies
- Run + Analyze management reports
- Maintain a positive working environment
- Employee Staff Meetings Coordinator
- IT support experience
- Open Dental and Dentrix Ascend Experience
- HIPAA + OSHA certified
- Coordinating with technical support and equipment repair needs
Education
Associate of Science -
Community College of Denver
Denver, CO05.2017
Skills
- Strong multitasking
- Customer service
- Outgoing personality
- Team player attitude
- Highly reliable
- Service-oriented mindset
Accomplishments
- Enhanced team productivity through morale-boosting incentives.
- Achieved a 70% increase in revenue through the implementation of distinctive promotions.
Certification
- Licensed Bartender - ABC Bartending School
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Assistant
Lakeland Dentistry
02.2025 - Current
Event Bartender
Feltrim Event Center
10.2024 - Current
Office Manager
Zenith Dental & Implant Center
07.2024 - 02.2025
Bartender
Balmoral Bar & Grill
10.2023 - 11.2024
Dental Office Manager
Front Range Smiles
05.2022 - 06.2023
Bartender
Buffalo Wild Wings
03.2022 - 12.2022
Private Event Bartender
Miami Vibes, LLC
08.2021 - 10.2022
Dental Office Manager
Meadow Hills Dental
06.2020 - 05.2022
Associate of Science -
Community College of Denver