Summary
Overview
Work History
Education
Skills
Timeline
Server

NATALIA FONTANEZ

Davenport,FL

Summary

Dependable and hardworking professional with experience in customer service and administrative support. Able to learn quickly in new environments while implementing exceptional customer service skills. Committed to driving business success while achieving business goals.

Overview

6
6
years of professional experience

Work History

Business Assistant

Dental Care at Cascades
Davenport, FL
10.2024 - Current
  • Assisted in scheduling patient appointments, enhancing office efficiency and patient flow.
  • Managed high-volume phone calls while providing excellent customer service.
  • Coordinated communication between dental teams and patients, ensuring clarity and satisfaction.
  • Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.

Server

Estefan's Kitchen
Davenport, FL
02.2022 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Handled customer inquiries efficiently to enhance guest satisfaction.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Technical Support Representative

Asurion
Orlando, FL
01.2020 - 02.2022
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Informed current and prospective customers of promotions and new or upgraded products.

Education

High School Diploma -

Ridge Community High School
Davenport, FL

Skills

  • Strong work ethic
  • Dependable and reliable
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Time management
  • Teamwork and collaboration
  • Excellent communication
  • Organization skills
  • POS systems
  • Sales
  • Bilingual

Timeline

Business Assistant

Dental Care at Cascades
10.2024 - Current

Server

Estefan's Kitchen
02.2022 - Current

Technical Support Representative

Asurion
01.2020 - 02.2022

High School Diploma -

Ridge Community High School
NATALIA FONTANEZ