Jeanette Peavy
Fort Lauderdale,FL
Summary
Detail-oriented and methodical customer service associate offering over ten years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Peavy Pools
10.2021 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Customer Service Staff Member
Publix
02.2013 - 09.2021
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL06.2025
Real Estate
Gold Coast School
Tamarac, FL10.2024
High School Diploma -
Stranahan High School
Fort Lauderdale, FL05.2015
Skills
- Billing systems and software
- Invoice Processing
- Complaint Handling
- Customer Focus
- Assertiveness
- CRM Software
- Critical Thinking
- Money handling abilities
Timeline
Billing Specialist
Peavy Pools
10.2021 - Current
Customer Service Staff Member
Publix
02.2013 - 09.2021
Associate of Arts - Business Administration
Broward College
Real Estate
Gold Coast School
High School Diploma -
Stranahan High School
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