Jeanette Robergeau
Las Vegas,NV
Summary
Friendly and polished Guest Relations Agent who brings proven experience in hospitality environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills, Devoted to delivering quality service and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Agent
Palms Place Palms ResortLas Vegas
Las Vegas , NV
2021.11 - Current
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved hotel and owner service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted over a 100 guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Front Desk Agent
Wyndham Destinations - Wyndham Vacation Clubs
Las Vegas , NV
2021.05 - 2021.08
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
Shift Lead Supervisor/Baker
Double P Corp.-Cinnabon/Auntie Anne's Pretzels
Las Vegas , NV
2017.11 - 2021.05
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Prepared, baked, and frosted pastries and menu items to company standards.
- Resolved customer concerns with positive approach and constructive strategies.
- Cleaned and maintained kitchen equipment and oven.
- Received and assorted company shipments while keeping positive vendor relations.
- Enforced company policies with fellow crew to ensure positive, productive work environment.
Education
High School Diploma -
Advanced Technologies Academy
Las Vegas, NV06.2017
Skills
- Correspondence Management
- Cash Handling
- Problem Anticipation and Resolution
- Customer Relations
- Reservation Processing
- Operational Efficiency
Timeline
Hotel Front Desk Agent
Palms Place Palms ResortLas Vegas
2021.11 - Current
Front Desk Agent
Wyndham Destinations - Wyndham Vacation Clubs
2021.05 - 2021.08
Shift Lead Supervisor/Baker
Double P Corp.-Cinnabon/Auntie Anne's Pretzels
2017.11 - 2021.05
High School Diploma -
Advanced Technologies Academy
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